On the First Day of Christmas, Zarraffa’s Gave to Me…

It’s nearly that time of year again and we’re very excited to offer some new products in our merchandise range, making your Zarraffa’s store a treasure trove of gift ideas.

Introducing our new cold Tumblers! With insulated walls and a stainless steel straw, our new cold tumblers are the perfect accessory for enjoying your Zarraffa’s cold drinks, with the added bonus of keeping beverages cold for up to 4-5 hours! The perfect Secret Santa gift, our new tumblers are $24.95 and available in matte black and stainless steel silver.

Zarraffa’s Coffee is committed to doing our part when it comes to conservation, and we are especially proud to release our new stainless steel Straws! Each pack comes with two straws and a cleaning brush and is compatible with our new cold tumblers. Available for $9.95 each.

If hot drinks are more your regular order, then why not grab one of our stainless steel Thermos? Designed to fit perfectly in your car, our thermos will keep your favourite Zarraffa’s coffee hot for up to 4-5 hours, and with a handy lid, spilling your ‘liquid’ gold on a busy day is no longer something to worry about! Available with either our standard oval logo or the Z logo for $29.95.

Are you a wanderer or know someone who is? Our new Minipressos are the perfect solution for espresso on the go! They are compatible with Zarraffa’s very own Okapi capsule range, so you can enjoy your Zarraffa’s fix anywhere for $70.00.

If curling up on the couch with a good book is more your speed, you know that a perfectly made cup of coffee deserves a little more time to be enjoyed. Why not give the gift of our large Grande-size ceramic mugs, available in Giraffe, Elephant and Lion prints? A great stocking stuffer – $15.95 each.

Know someone who appreciates all things Zarraffa’s? Our gift hampers start from $45.95 come with a number of different combinations  of beans, syrups, thermos, mugs or more.

If you prefer being more hands on with your coffee at home, take home a bag of our specialty coffee beans, available in a delicious and award-winning range of gourmet blends or straight origins. Purchase as whole beans or ask your barista to grind the beans to suit your brewing method. Starting at $16.95 for a 250g bag.

How much caramel syrup is too much in your morning or late-night coffee? Flavour your home brews with a 400mL caramel, vanilla or chai syrup bottle at home for $12.95. Or if a mocha is more your speed , our very own chocolate sauce is also available in 500mL for $9.95.

Did you know that we have our own range of coffee capsules that are compatible with most Nespresso machines?

If you find yourself craving a coffee fix outside of store hours, why not try our range of our fantastic Okapi capsules and take Zarraffa’s wherever you go. Available in a range of flavour profiles – Kenyan AA, Black Rhino, Legend and Deep Forest. $7.95 for ten capsules.

And for the classic lover of Zarraffa’s, or that pesky secret Santa gift at the office,  we have our classic gift cards available in any denomination, and up to $200.


Find your closest store here and start ticking off items on your Christmas list!

Zarraffa’s Coffee Turns 21

2018 has been a milestone year for Zarraffa’s Coffee, marking 21 years in the coffee retail business.

In addition to the opening of the 85th Zarraffa’s store and the 50th drive thru location, the Aussie-owned company undertook a mammoth move, relocating the national headquarters from Helensvale to a brand new, purpose-built location, spanning 5.4 hectares in Eagleby.

As part of the National Franchise Conference held last week, the company celebrated its over two decades in business with an informal birthday bash, acknowledging the efforts and support from head office staff, suppliers and, most importantly, its franchisees.

From a single cafe in Southport on the Gold Coast, Zarraffa’s Coffee has evolved into an award-winning enterprise and now serves an ‘individually perfect cup of coffee’ at over 85 locations across Queensland, Western Australia and New South Wales.

Zarraffa’s Coffee Founder and Managing Director, Kenton Campbell, opened the first store in 1997 with the vision of becoming Australia and New Zealand’s number one provider of specialty coffee.

”It’s been an incredible ride so far,” enthused Kenton. “When I was operating coffee carts back in the early ‘90’s in Seattle I couldn’t have dreamed I would be here today.”

From opening the first store at Australia Fair Shopping Centre on the Gold Coast in 1997 to expanding into franchising in October 2001, it was the move into drive thrus in 2009 that elevated Zarraffa’s operation, providing customers with quality coffee and added convenience.

“Our drive thru model sets the standard in the market and we’re proud to offer options to our customers; giving them their time back in convenience, while not sacrificing on quality.”

The name Zarraffa’s (zar-raf-fas) comes from the Arabic word ‘Zarafa‘, meaning ‘Giraffe’, and was inspired by the Masai Giraffe that typically inhabits the savannahs of Kenya and Ethiopia, the origin of coffee.

During a visit to Africa in 2012, Kenton felt there was a lot to learn from the community-based conservation efforts he witnessed first-hand and believed that he could contribute something in return.

“I believe in the words of the Body Shop Founder Anita Roddick – it’s about ‘trade, not aid’,” he said. ”We’re taking a commodity from the community, so I’d like to give something back on several levels.”

Since then Kenton and Zarraffa’s have supplied funds to build a nursery in Meru, Kenya, including the money for seedlings and a new facility where the coffee is processed.

In addition, Kenton and his wife Rachel established the Zarraffa’s Foundation, which now supports a growing number of local and international charity and community efforts.

With expansion planned in key geographical areas of New South Wales, Western Australia and Victoria next year, Zarraffa’s Coffee hopes to introduce its unique blend of coffee to a whole new legion of coffee lovers.

“The business has changed my life as well as that of our partners – our franchisees – who have the means and tools to make their business dreams come true,” said Kenton.

Kenton said that ultimately it was down to the franchisees and their staff who work diligently on and in the business seven days a week, often up before dawn and late into the night.

“Many people say you can’t run a successful business without good staff and good product and this is absolutely true.”

“It is also thanks to the loyalty of our customers; the ones who keep the love and passion for Zarraffa’s going, that I am very appreciative of. Without them, we would still be just one store in one shopping centre.”



Kenton Campbell with his first coffee roaster.


The Zarraffa’s Foundation now supports several local and international charity and community efforts.


The 85th Zarraffa’s Coffee store opened this year in Cannon Hill.


Zarraffa’s Coffee now serves customers at locations across QLD, WA and NSW.


Kenton and Rachel Campbell celebrating at the Zarraffa’s Coffee 21st Birthday bash.


Regional Stores Take Top Billing for National Awards

The experienced team from Zarraffa’s Coffee Warwick were last night crowned 2018 Franchisee of the Year at the National Franchise Conference.

Staged on the Gold Coast at RACV Royal Pines Resort, Zarraffa’s Golden Zee Awards recognised the top performers across the almost 90-strong, Australian-owned and operated franchise group.

Accepting the top gong was mother and daughter duo, Tracey Slater and Danielle Cook, whose record of excellence was affirmed by their previous win back in 2016.

Zarraffa’s Coffee Managing Director, Kenton Campbell, believes it is both Danielle and Tracey’s passion for what they do that produces such consistently great results.

“These women have worked hard to build a following through repeatedly great service and a strong staff culture. It’s hard to fault their love of what they do, and the proof is definitely in the coffee!”

The Award recognises excellence in business and the Warwick team beat out a large number of stores, proving that coffee culture is alive and well in regional areas.

“It’s a great validation of the universal love of coffee and the way that we craft it for our customers,” said Kenton. “We are looking at widespread expansion in regional NSW and Queensland areas and know that people across the country have a love of a well-made beverage.”

The duo who opened their store in 2011, made the decision to relocate back to Warwick to open what was then the company’s 5th drive thru location.

“We have six generations of family in the vicinity and love what we do,” said Danielle.

The team enjoy an easy partnership that has been the lynchpin of their success, as it’s not every mother/ daughter relationship that can create a prosperous business.

“We are both used to working hard and long hours and, when we set out on this journey with Zarraffa’s, we came to the decision that if we were going to be doing the hard yards we’d much prefer to do it for ourselves. It’s been an incredible ride so far.”

The Darling Downs produced another win on the night with the Toowoomba North store named Rookie of the Year.

For the second year running Franchisees, former store manager Ashley Byers and Jordan Wyborn, have taken out the Rookie of the Year Award for exceptional performance.

“The boys are excellent operators and exemplify the pathway from store manager to Franchisee ownership in our company,” said Kenton. “The just keep improving year on year.”


The full list of 2018 Award recipients:


Franchisee of the Year

Zarraffa’s Coffee Warwick – Tracey Slater and Danielle Cook


Store of the Year

Zarraffa’s Coffee Ormeau


Rookie of the Year (6-18 months trading)

Zarraffa’s Coffee Toowoomba North


CEO Encouragement Award

Zarraffa’s Coffee Belmont North


Brand Ambassador Award – Franchisee

Denise Fioretti, Zarraffa’s Coffee Mango Hill and Carseldine


Brand Ambassador Award – Management

Tony Webster



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