Best friends, Brett Kochner and Terry Flemming have turned their passion for coffee into business success, opening the doors to their second Zarraffa’s drive thru, located in Heathwood, this week.

Kicking off the first store opening this year for the Australian-owned coffee franchise chain, Brett and Terry, who met by chance at their son’s preschool, are thrilled to serve the southern Brisbane community at their new location at 15 Stapylton Road, Heathwood.

The Franchisee partners started their coffee crafting journey almost three years ago, after selling their registration business to focus their energies on Zarraffa’s Coffee.

“We always enjoyed working in the customer service industry. We wanted to involve ourselves as active members in the community and that’s exactly what Zarraffa’s has allowed us to do”, said Brett.

After opening their first Zarraffa’s drive thru store in Richlands in 2013, the dynamic duo worked towards a second store, building a loyal following along the way.

“It’s an exciting time for us. The local community will now be able to grab their favourite coffee on the way through to anywhere, without leaving the comfort of their car.”

“We can’t wait to meet the locals of Heathwood and introduce them to our family of friendly faces, delicious coffee and community spirit.”

The boys have spent three months training staff on crafting coffee skills and stand behind the company’s ethos of serving an ‘individually perfect cup of coffee…every time’.

Located on the corner of the major thoroughfare, just off the Logan motorway, you can pick up your favourite coffee from 5am to 10pm, seven days a week!


Australian owned and operated business, Zarraffa’s Coffee, celebrates their Aussie pride by rewarding their Zarraffa’s Z Card® members with the chance to snag a $1,000 BBQ Galore voucher or 1 of 5 you’beaut Zarraffa’s Cooler hampers – just by entering their details online!

Zarraffa’s Coffee was founded by Kenton and Rachel Campbell, opening their doors in 1996 on the Gold Coast in Queensland, Australia. More than 18 years later, the thriving coffee business serves their ‘individually perfect cups of coffee’ from over 70 locations throughout Queensland, Western Australia and New South Wales – and remains 100% Australian owned and operated by the their founders.

In celebration of their Aussie pride, Zarraffa’s is rewarding their Zarraffa’s Z Card® holders with the chance to WIN a $1,000 BBQ Galore voucher or 1 of 5 you’beaut Zarraffa’s cooler hampers. It’s as simple as logging onto and entering your details online for the chance to WIN. No purchase required!

Not a Zarraffa’s Z Card® member? Now is the time to head in to your local store today to sign up! Upon activation, members receive a complimentary beverage, a copy of the latest GRIND™ magazine, a birthday drink each year, earn $Z towards future purchases and the opportunity to enter exclusive competitions – just like Australia Day!

Click here for full information on becoming a Zarraffa’s Z Card® member.

In addition to their Aussie Day celebrations, Zarraffa’s also invites customers to pick up their favourite cold beverage in the specially designed Aussie themed cups, available at all stores in the Grande size at no extra charge!

Zarraffa’s Coffee – 100% Australian owned and operated.

Click here to find your local store.


Zarraffa’s Coffee CEO, Kenton Campbell, kick-started the company’s annual National Franchise Conference with a generous donation to the Queensland Police Initiative – Project Booyah!

“Donating our coffee van to the Project Booyah team enables the organisation to attend local community events, selling coffee to raise funds towards the future of the program,” said Kenton at the key handover that took place at Sea World Resort.

Project State Coordinator, Senior Sergeant Frame, started the Project Booyah program four years ago with the aim to help at-risk youth bridge their disconnect within the local community.

“Getting these young people to feel engaged, valued and included, ensures they can become respected and productive members of their local community which can achieve significant savings in justice, welfare, health care, and the protection of social and human capital,” said Senior Sergeant Frame.

Zarraffa’s Coffee has assisted with numerous Project Booyah initiatives since the commencement of their support two years ago, most recently sponsoring the organisation’s first Kokoda Trail trek in Papua New Guinea.

“We are extremely fortunate that Zarraffa’s Coffee has supported this concept from the very beginning and has championed our program in the way that has caused others to stand up and take notice,” Sergeant Frame continued.

Click here for more information on Project Booyah.


In a family affair, franchisees Ralph and Denise Fioretti – along with daughter Candice – were awarded Zarraffa’s top honour at last night’s National Franchise Conference gala dinner.

The Fiorettis were acknowledged at the two-hundred strong dinner, held at Sea World Resort on the Gold Coast, in what was one of the most successful financial years the Australian-owned coffee franchise company has ever experienced.

The Fiorettis, who opened their first Zarraffa’s Coffee store in Carseldine in 2009, followed by Boondall ,(the first Zarraffa’s drive thru in Brisbane city limits), in 2014 and the Mango Hill drive thru in July this year, were distinguished with the Franchisee of the Year Award as exceptional brand ambassadors.

Zarraffa’s CEO Kenton Campbell believes the Fiorettis exemplify the best attributes of the brand’s franchisee group and their success is attributable to their passion for the business, and also being a family-run operation.

“Denise and Ralph started from the ground-up, with Denise commencing with the company as an employee of another store, before taking on the mantle of their own franchise,” said Mr Campbell.

“Opening a strip mall site and now two drive thrus, speaks to their adaptability within the company and this award acknowledges all of their hard work to date.”

Mr Campbell also gave credit to the Fioretti’s daughter Candice who has worked in all three businesses, playing a large part in the smooth operation and success of each store.

“It’s heartening to see that at the core of our franchise group we are a family of small business operators.”

Speaking about the win Candice Fioretti said it was humbling to know that their hard work has been recognised by the brand they are all so passionate about.

“We always aim to do our best and motivate our staff to do the same. We are one big, happy family and we wouldn’t be holding this award if it wasn’t for the efforts of each and every one of them,” said Ms Fioretti.

The 2015 Awards also recognised new talent in the company with its northern-most store, Cairns Showgrounds, taking out the Rookie of the Year title.

Cairns’ performance indicates both great business acumen by franchisees Jo and Paul Brierley, and fantastic customer support in this new region for the brand.

“We are ecstatic with our win and definitely didn’t see it coming,” said Mr Brierley.

“We have never owned or operated a business before, and were forewarned about entering a franchise chain, but we knew Zarraffa’s were different. Our Award win is also a credit to the systems Zarraffa’s have set in place.”

The CEO Encouragement Award was presented to multi-store owners Ben Old, Dion Scholz and Nicole Luchterhand – owners of the Acacia Ridge, Slacks Creek, Nerang & Worongary stores – and recognised their corporate diligence, resilience and adherence to the brand and the franchise system.

“You don’t win awards without the backbone of hard work and dedication from all of your employees, and that’s definitely the reason for us to be standing on the stage last night,” said Mr Old.

The Store of the Year Award went to the Beenleigh store, with franchisees Nick and Kelly Daswani, overjoyed with the acknowledgement of their efforts, since opening the store in September 2012.

Mr Daswani said for them, it was about encouraging their team daily and living by the ethos that ‘no man ever gave his best and regretted it’.

“We thank the brand for setting up a strong system for us to follow and all of the Franchisees for guiding us through the early stages of opening our business and mentoring us through the challenges we face.”

“It’s comforting knowing that you have a team of experience behind you.”

The night also acknowledged those Franchisees who had been in the business for over 10 years, commemorating their commitment and success. These included:

  •  David & Lynn Fulcher (Australia Fair)
  • Janice White (Crestwood)
  • Terry & Janette Bambury (Maroochydore, Sunshine Plaza, Caloundra, Currimundi, Morayfield)
  • Justin Fu (Toowong)
  • Rosie Hicks (Cleveland and Victoria Point)
  • Brendon & Debbie Blakemore (Fairfield and The Lakes)

“It’s a great feeling to be able to salute so many franchisees who have been with our Group for such a long period of time,” said Mr Campbell.

“These people, along with the multi-owners who are continually reinvesting in this business, are a large part of what make this such a strong brand in such a highly competitive market.”

Zarraffa’s Coffee celebrated 18 years in retail this year and, said Mr Campbell, had come a long way from its humble beginnings as just a single store in Australia Fair Shopping Centre on the Gold Coast.

“We are now bi-coastal in Queensland and Western Australia with 73 stores and at least another 10 on the slate for next year. Our focus is on growing our convenience through drive thru sites, without sacrificing what people enjoy most about us – our great coffee and service.”

When reflecting on the success of his company Mr Campbell credited his franchisees and their adherence to the successful business model of the franchise chain.

“They are local employers, integrated with their communities and small business owners who wake up every day and offer a place to engage with locals.”

“It’s uplifting to see that after 18 years, Zarraffa’s is still a place to come and enjoy a smile, a chat and a great cup of coffee.”

The 2015 Award recipients:

Franchisee of the Year

Ralph and Denise Fioretti (Carseldine, Boondall, Mango Hill)

Rookie of the Year (6-12 months trading)

Zarraffa’s Coffee Cairns Showgrounds

CEO Encouragement Award

Ben Old, Dion Scholz and Nicole Luchterhand (Acacia Ridge, Slacks Creek, Nerang & Worongary)

Store of the Year

Zarraffa’s Coffee Beenleigh

Growth Award (> 2 years trading)

Zarraffa’s Coffee Richlands

Drive Thru Growth Award

Zarraffa’s Coffee Upper Coomera

Strip Mall Growth Award

Zarraffa’s Coffee Banora Point

Internal Shopping Centre Growth Award           

Zarraffa’s Coffee Toombul

External Shopping Centre Growth Award

Zarraffa’s Coffee Surfers Paradise

Giving Dollars Where It Counts

In support of National Child Protection Week, Zarraffa’s has donated $15,000 to partner charity, Act for Kids.

The organisation aims to raise funds to support therapy programs for abused and neglected children, especially during National Child Protection Week.

CEO Kenton Campbell, is proud to do his part to assist some of the community’s most vulnerable people.

“We’ve had a long association with Act for Kids and believe in the work they do,” said Kenton. “The whole organisation is to be commended and we encourage our customers and the public to join us in support.”

Act for Kids is an Australian charity providing free therapy and support services to children and families who have experienced, or are at risk of child abuse and neglect.

“Emotional abuse and neglect has now become the most common form of child abuse recorded in five states and territories,” says Act for Kids CEO, Dr Neil Carrington.

“In 2013-2014 there were 40,844 confirmed cases of child abuse and neglect, that is one child every 13 minutes.”

The Act for Kids organisation has helped thousands of children and families since they commenced operations over 27 years ago, growing from one part time therapist to a team of almost 250 today.

“We are proud of the work we have achieved to date but there is still work to be done and this can only happen with the support from the general public and our sponsors, including Zarraffa’s Coffee.”

The charity aims to recruit 10,000 Courageous Crusaders during National Child Protection Week, with a simple $20 donation you can be part of the crusade to help put a stop to the mistreatment of children everywhere.

Click here to make your donation!

National Child Protection Week runs from Sunday 6th to Saturday 12th September. Further information can be collected from