About Us
Zarraffa's Coffee, established in 1996, was originally a roasting house operating from the backstreets of Southport on the Gold Coast.
Back then, customers would come in for their daily coffee and enjoy a fresh brew, perched on a hessian bag full of green coffee beans yet to be roasted by founder and Managing Director, Kenton Campbell.
Kenton's dream was for Zarraffa's Coffee to become Australia’s premium coffee provider, knocking the competition out of the water with an exceptional product and service guarantee. Celebrating over 20 years in retail, the proudly Australian-owned and operated organisation started with a $9,000 personal loan and some good old fashioned hard work.
Franchisee Story
The Perfect Cup
‘An individually perfect cup of coffee - every time’ is the company's mantra, mission and customer expectation, and the business is built on a strong franchise system and foundation of franchise and barista training.
Featured
The Franchise
Zarraffa's currently has over 70 stores across Queensland, New South Wales and Western Australia.
Our predominantly franchised stores are made up of traditional shopping centre and strip mall locations, with a significant focus moving forward with convenient drive thru sites.
The company's major markets include the Gold Coast, Brisbane, Sunshine Coast, Darling Downs, Fraser Coast, Central Coast and Far North QLD, as well as increasing our store footprint in New South Wales and Western Australia.
A range of locations and opportunities are now available across Queensland, NSW, and Western Australia.
Click on our Available Sites below to find out more.
Franchisee Story
How it Works
There is a clear pathway to owning a Zarraffa's Coffee franchise and our recruitment process is designed to ensure, just like in any marriage, we find the perfect blend in partnership to grow our franchise family.
Enquiry
Initial Qualification
First Interview
Application
Second Interview
In-store Shifts
Information Collection
Documentation
Why Us?
Australian-owned and operated, with over 70 stores in QLD, NSW & WA
Privately owned and still led by founder, Kenton Campbell
A high ratio of multi-site owners and owner re-investment
Over two decades in the specialty coffee industry
Loyal customer support through strong brand recognition and exceptional customer service
Zarraffa’s Z Card® loyalty program rewarding customers for repeat business
National headquarters in Eagleby, QLD which doubles as a coffee roasting facility, producing award-winning blends for all stores
Read more
Delivery of a turn-key operation is just the start of the benefits of owning a Zarraffa's Coffee franchise.
Built on exceptional head office support that kicks off with guided training, through to ongoing and regular business and operational support, Zarraffa's has built its business on growing in a commercially healthy and responsible way.
Our in store growth record, combined with a high ratio of multi-store owners, and a number of previous store managers who have graduated to being franchisees, speaks volumes about why, with a clear business blueprint, the company has honed its operation over the past 25+ years to become THE specialty coffee provider in the quick service restaurant (QSR) space.
Consistency, reliability and convenience are the cornerstones of each Zarraffa's Coffee franchise.
Contact us to learn more.
available sites
We are currently seeking Franchisees for these existing stores and new drive thru developments. Don't miss your opportunity to be a part of this dynamic and rapidly growing organisation.
Franchisee Testimonials
At Zarraffa's Coffee our Franchisees are fondly called Zees and are united by ethical purpose, connection and culture to maintain a healthy work/life balance. Their commitment to excellence, on a daily basis, serves to strengthen the company and franchise system to produce profitable franchises. There's a lot to uncover about any franchise opportunity, hear from some of our franchisees about their experience and journey to date.
Trent & Oliver
Belmont North
‘’One of the unique things about Zarraffa’s is that they’ve been around for over 20 years and they’re still run by the family who started the brand, and that really distinguished the company for us from every other franchisor. They still have that personal touch around everything that they do.’’
Corey
Douglas, Fairfield, The Lakes, & Riverway Drive
“I relocated my entire family here to Townsville over 5 years ago and there is a lot of love for the brand and for our local teams at each of the stores. We believe it’s about the attention to training, combined with the consistency exhibited at any one of the store locations across the Zarraffa’s group that is a huge reason for repeat custom.”
Ralph, Denise & Candice
Carseldine, Lawnton & Mango Hill
“Joining the Zarraffa’s Coffee family was a leap of faith, but one that has paid off as we have learned and experienced more than we could have ever hoped for. The decision to grow our franchise of Zarraffa’s stores stemmed from our love for the brand, not to mention the ongoing customer loyalty that always seems to follow.”
Jo & Paul
Cairns Showground & Edmonton
‘’Being new to business, we really appreciate the support that we get from the team at head office. We have an operations support person who comes up to Cairns once a month, which has helped us immensely – we see them as our business coach.’’
Nick
Eagleby
“From washing dishes and steaming lattes eight and a half years ago, originally working in another Zarraffa’s store, to standing on the stage as Franchisee of the Year in 2017, the journey with Zarraffa’s Coffee has been a dream come true.”
Tracey & Danielle
Warwick
“We are both used to working hard and long hours and when we set out on this journey with Zarraffa’s, we came to the decision that if we were going to be doing the hard yards we’d much prefer to do it for ourselves. It’s been an incredible ride so far.”
