Corporate Policies
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Zarraffa’s Management Pty Ltd (ACN 093 874 189)
(“Zarraffa’s”)
1.Terms of Use
App means the “Zarraffa’s App” or “Zarraffa’s Coffee” mobile application that is developed, operated or otherwise provided by Zarraffa’s;
Platform means the App and/or the Website;
Privacy Policy means the privacy policy found at www.zarraffas.com/privacy-policy;
Terms means these terms and conditions;
You, and your means a person, company or group using or accessing the Website and/or the App;
Website means the following:
(a) www.zarraffas.com;
(b) www.kiwandacafe.com;
(c) www.zarraffasroastery.com;
(d) any websites with a sub-domain of zarraffas.com; and
(e) associated platforms; and
Zarraffa’s, we, us, and our means Zarraffa’s Management Pty Ltd CAN 093 874 189.
2. GENERAL
These Terms apply to and govern your use of the Platform.
Your access to the Platform is conditional upon your acceptance and compliance with the terms, conditions, notices and disclaimers contained on the Platform. By using the Platform (including by downloading or otherwise installing the App), you agree to these Terms. If you do not agree with these Terms, you should not use the Website or the App.
We reserve the right to amend these Terms at any time without notice.
Other services offered by Zarraffa’s or its affiliates may have specific terms and conditions which apply in addition to these terms. For example, your access to the Zarraffa’s Z Card® section of the Website or the App is not in entirely covered by these Terms. To view the full terms and conditions of the Zarraffa’s Z Card® program, click here. Similarly, these Terms do not cover use of the Zarraffa’s Gift Cards. To view the full terms of use for Zarraffa’s Gift Cards, click here.
3. Use and Responsibility
You must use the Platform in a responsible manner. You must not:
(a) use the Platform for any activities or post or transmit via the Platform, any information or materials which breach any laws or regulations, infringe a third party’s rights, or are contrary to any relevant standard or codes;
(b) use the Platform to post or transmit content which infringes any copyright, trade mark, patent or other intellectual property right or any moral right or to cause the unlawful distribution of copyrighted content or illegal content;
(c) in any way tamper, hinder or modify the Platform;
(d) knowingly transmit any viruses or other disabling features to the Platform or via the Platform; or
(e) attempt any of the above acts or facilitate or assist another person to do any of the above acts.
To use the App, you must download the App onto your smartphone. Additional terms and conditions may apply to your download of the App that are not set or otherwise determined by Zarraffa’s.
The App is only available on smartphones using an Android or iOS operating system. The minimum system requirements for the App are iOS 14.0 (for Apple devices) and Android 6.0 (for Android devices).
We may release new versions of the App from time to time. Please keep the App updated to the most current version at all times. Older versions of the App may not function properly, or at all.
The App requires mobile internet connectivity to function properly. It will consume data from your mobile device. You are responsible for any data charges that you may incur in using the App.
Apple Inc and Google are not sponsors of or in any way involved with the App, including any promotional activity.
3. USER ACCOUNt
Our Platform may offer the option to create an account (‘User Account’). You can only provide personal information or create a User Account if you are an Australian resident aged 16 years or over. If you are under 18 years, your parent’s or guardian’s consent is required. Once you use the Platform, you are bound by these Terms, and your parent or guardian who provided their consent (if applicable) for your User Account will also be bound.
This section 4 applies if you create (or otherwise attempt to create) a User Account.
When creating a User Account, you must provide correct, accurate and up-to-date information. If your details change over time, you must update your information. We are not responsible for any loss or damage (including misdirected emails) which may arise from your failure to provide current, accurate and complete registration details or to keep your details up to date. We will handle all personal information in accordance with our Privacy Policy.
As part of the User Account registration process, we may verify your mobile number by sending you a verification text message (SMS). You will need to verify your mobile number before continuing with the User Account registration process.
You are only able to register and maintain one (1) User Account and the User Account must be in your own name. You must not use another member's account. We can refuse membership and User Account registration requests. This includes where you have previously been banned from the Platform. We reserve the right to refuse requests to create an account that:
(a) are the same as or similar to existing accounts;
(b) are inappropriate, offensive, obscene, abusive, defamatory or illegal;
(c) infringes intellectual property;
(d) contain words promoting political, religious, social, or economic issues; or
(e) use the name of another person.
You must keep your User Account details confidential.
You are responsible for:
(a) any activity on your User Account;
(b) your password being kept a secret;
(c) keeping your login information secure, so that it is not easily guessed or deciphered;
(d) ensuring you are the only person that uses your User Account
Zarraffa’s is entitled to assume that the person who logs in to your User Account with the correct password is you, and we are not responsible for any unauthorised activity on your User Account. You must immediately notify us of any unauthorised use of your User Account or password or any other security breach via email to admin@zarraffas.com.
We may communicate with you electronically via SMS, in-App messages, push notifications or email. You consent to receive communications from us in this way. You can opt-out of receiving marketing communications by contacting us at privacy@zarraffas.com or by using the unsubscribe function in the marketing communication. You acknowledge that opting-out of SMS, in-App messages, push notifications or email may impact your use of the Platform and that we may not be able to contact you.
New User Accounts may receive a sign-up offer through the App once they have registered their information. The value of the sign-up offer and the timeframe to claim it may change at Zarraffa’s sole discretion.
We may offer promotions to holders of User Accounts which are subject to additional terms as well as these Terms. We may also run other promotions and competitions outside of the User Accounts. Such promotions and competitions are run in accordance with their own terms. We also might offer special services, benefits, points, gifts, or other perks to holders of User Accounts (‘Offer’). We reserve the right to determine the following at our absolute discretion:
(a) the nature of the Offer;
(b) how we may provide an Offer;
(c) which User Account will obtain a benefit of an Offer;
(d) the timeframe within which to redeem an Offer; and
(e) whether the Offer can or cannot be redeemed with any other promotion or membership offered by Zarraffa's.
To redeem any Offer, you have to follow the instructions we give you. Any extra costs that come up when you are redeeming an Offer will be borne by you. We are not responsible if you are not able to redeem an Offer for any reason whatsoever. You are not allowed to use the Offer more than once.
Offers are not exchangeable and are not redeemable for cash.
If we believe you are using any automated software or other mechanical or electronic automated software in relation to the User Account and/or to redeem Offers, or to take advantage of other promotions, we can suspend or terminate your User Account and/or your access to the Platform.
In the event of non-compliance with these Terms, or if there is suspicion of fraudulent activity linked to your User Account, or the Platform, we reserve the right to terminate your User Account and restrict your access to the Platform. This means you will not be able to use our Platform anymore. We will let you know if we have to do this unless we need to act promptly to keep our Platform safe or if there is any other urgency involved. We may refer unlawful, fraudulent or abusive activity to the relevant authorities or enforcement agencies.
If we terminate your User Account, you must:
(a) stop your use of the Platform; and
(b) uninstall, delete or otherwise remove the App from all devices in your possession or control.
5. Intellectual Property Notice
All content included on the Platform including, but not limited to text, design, graphics, photographs, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of or licensed by Intellectual Plus Pty Ltd ACN 079 280 836 (“Intellectual Plus”) or its suppliers and protected by Australian and international copyright laws. The compilation of all content including any survey conducted on the Website are the exclusive property of Intellectual Plus and protected by Australian and international copyright laws. All software used on the Platform is the property of Zarraffa’s or its suppliers and protected by Australian and international copyright laws.
All graphics, logos, page headers, button icons, scripts, and service names displayed on the Platform are exclusively the trade marks or registered trade marks of Intellectual Plus in Australia and/or other countries (“Zarraffa’s Trade Marks”). Zarraffa’s Trade Marks may not be used in connection with any product or service that is not Zarraffa’s in any manner, including any manner that may or is likely to cause confusion among members, or in any manner that disparages or discredits Zarraffa’s. All other trade marks not owned by Intellectual Plus that appear on the Platform are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by Zarraffa’s.
Intellectual Plus does not grant you a licence and does not permit you to use any of the trade marks or logos, whether registered or unregistered, that are displayed on the Platform without the express written permission of the trade mark owner. You may not copy, reproduce, modify, decompile, reverse engineer, republish, frame, distribute, transmit, publish, upload to a third party, post, enter into a database, display, link, perform, modify, create derivative works, transmit, the content (in part or full) of the Platform. You may view the Platform and its contents using your web browser or mobile phone application, as applicable.
If you contribute to any material to the Platform, you agree that your contribution:
(a) does not carry any harmful or malicious code;
(b) is not unlawful, indecent, obscene, threatening, discriminatory, harassing, defamatory, offensive, objectionable or derogatory towards any individual;
(c) does not infringe upon the rights of any third party, encompassing privacy rights, intellectual property rights, and contractual rights; and
(d) is your original creation.
6. Restrictions on Use
You must not use the Platform in any manner or for any purpose which is unlawful or in any manner which violates any of our rights which are prohibited by these Terms. You agree that you will not upload or transmit any communications or material of any type that infringe or violate any laws or the rights of any party.
We reserve the right to suspend or terminate your User Account (if any), your use of or access the Platform at any time and for any reason, without notice to you.
7. ONLINE PAYMENT FACILITIES
All online payment facilities and gateways through the Platform are subject to relevant third party terms and conditions.
8. Advertising, Third Party Content and Links to Third Party Websites
The Platform may contain hyperlinks and other pointers to internet webpages, social media platforms, forums, applications or other web portals operated by third parties (‘External Sites’). We do not control these External Sites and are not responsible for the contents of any linked website or any hyperlink contained in a linked website. The External Sites are provided solely for your convenience and do not indicate, expressly or impliedly, any endorsement by us of the website, content or the products or services provided at those External Sites. Your link to any such External Sites is entirely at your own risk. You should carefully review the privacy statements and other conditions of use of any linked website.
Some of the content provided on the Platform may relate to products, services or information supplied from third parties. We are not responsible for the accuracy of third party content or the suitability or quality of these products, services or information from these third parties. You should contact the relevant third party directly to enquire about the products, services or information provided. The third party products, services and information are not provided or endorsed by us and your legal relationship is with the third party supplier. We do not assume any responsibility or liability for the actions, products, and content of these and any other third parties.
We may receive fees and/or commissions from the third parties for displaying their information on the Platform. You acknowledge and consent to us receiving these fees.
9. No reliance on Information
All information contained on the Platform, including information relating to third parties, is for information purposes only. We attempt to be as accurate as possible. However, we do not warrant that content on the Platform is accurate, complete, reliable, current or error-free.
10. Other Businesses
We may provide links to the websites of affiliated companies and certain other businesses. We are not responsible for examining or evaluating, and we do not warrant the offerings of, any of these businesses or individuals or the content of their websites. We do not assume any responsibility or liability for the actions, products, and content of all these and any other third parties. You should carefully review their privacy statements and other conditions of use.
11. Indemnity
By using the Platform, you agree to indemnify Zarraffa’s and its related bodies corporate (as that term is used in the Corporations Act 2001 (Cth)) from and against all actions, claims, suits, demands, damages, liabilities, costs or expenses (whether in tort or in contract including and without limitation, negligence) arising out of or in any way connected to the use of the Platform by you.
12. Disclaimer
Some legislation such as the Australian Consumer Law as set out in the Competition and Consumer Act 2010 (Cth) (‘ACL’) and other similar consumer protection laws and regulations in other countries may confer you with rights and remedies relating to the provision of goods or services to you by us via the Platform which cannot be excluded, restricted or modified (your ‘Statutory Rights’). We exclude all conditions, warranties and/or guarantees implied by custom, law or statute save for your Statutory Rights.
Save for your Statutory Rights, in respect of the Platform:
(a) all material on the Platform is provided to you without warranties or guarantees of any kind, either express or implied;
(b) to the maximum extent permitted by law and the statutory consumer guarantees as provided in Chapter 3 Part 3.2 of the ACL, we do not give an express warranty of any kind in relation to any goods and/or services supplied via the Platform and no claim for a refund of goods and/or services provided via the Platform can be made unless those goods and/or services are faulty or incorrectly sent. Goods and/or services returned must be returned within 30 days and be accompanied by a valid receipt of purchase;
(c) we do not warrant that the functions contained in any material on the Platform or your access to the Platform will be uninterrupted or error free, that any defects will be corrected or that the Platform or the server which stores and transmits material to you are free of viruses or any other harmful components;
(d) we do not warrant or make any representation regarding your access to, or the results of your access to, the Platform including its correctness, accuracy, timeliness, completeness, reliability or otherwise; and
(e) you solely assume the entire cost of any necessary verification, maintenance, repair and/or correction of any relevant information contained on the Platform.
To the extent permitted by law, including but not limited to any act or omission on our part, we will not be liable for any loss, damage, costs or expense whether direct, indirect, incidental, special and/or consequential, including loss of profits, suffered by you or claims made against you which result from any use or access of, or any inability to use or access, the Platform.
You expressly acknowledge that we do not exert control over the internet, the application store or the hardware functionality and are not liable for damage suffered by you, either directly or indirectly, as a result of you accessing the Platform.
13. Privacy
Zarraffa’s is bound by the Australian Privacy Principles in the Privacy Act 1988 (Cth) and by using the Platform, you are taken to have given consent to Privacy Policy which contains information, amongst other things, about how your personal information (if any) is handled and how you may access personal information that is held by Zarraffa’s about you and seek correction of such information. Zarraffa’s may from time to time disclose your personal information to related entities and third party service providers in Australia.
Every time you use the Platform, information is collected by our providers or, otherwise, on our behalf (for example, and without limitation, such as Google Analytics). Types of information collected include:
the date and time of your visit to our Platform and online software;
Your IP address;
the address of the documents you access;
the type of browser and operating system you are using; and
usage data, including how you use the Website or App, such as the pages you visit, the links you click on, the time you spend on each page, and the actions you take; and
any address of a recurring site and any other website you are about to visit.
The information that will be collected provides us with details about how the Platform will be used including the frequency and duration of visits, and which web pages or links you have accessed on the Platform. We will not collect any personal information which may reveal racial or ethnic origin, political opinions, philosophical beliefs, trade union membership, sexual activity or sexual orientation.
The Platform (particularly the Website) uses cookies or similar technology. Cookies are pieces of information that websites send to the browser and are stored in the device hard-drive. Cookies may make using the Website easier by storing information about your preferences on the Website. This allows the site to be tailored to you on any of your return visits. Cookies will not identify you personally. If you would prefer not to receive cookies, you can alter your security settings on your web browser to disable cookies or to warn you when cookies are being used. However, by disabling the cookie function in your web browser you may impede your ability to use parts of the Website.
We may utilise certain third party advertising services to display advertising for our advertisers. These third party services may place a cookie on your device for the purposes of ad tracking and presentation. We do not share personally identifiable visitor information with third party advertising services.
Some features of the App may require you to consent to Zarraffa’s and our third party service providers accessing information about your current location. For example, the App may require information about your current location to help you find the nearest Zarraffa’s Coffee retail outlet.
For further information regarding how we deal with personal or private information, please review our Privacy Policy.
If you have any concerns or questions regarding your privacy on the Platform, please contact us by telephone on +617 5500 0800 or send any questions or queries via our email address: admin@zarraffas.com.
14. Miscellaneous
We rely upon your continued observance of these Terms. In the event that we suffer loss or damage or incur any costs associated with any breach of these Terms or any associated legal obligation, you agree to indemnify us for those losses, damages and costs.
These Terms are governed by and construed in accordance with the laws of the State of Queensland, Australia. You irrevocably and unconditionally submit to the exclusive jurisdiction of the Courts of the State of Queensland and Courts of Appeal from them for determining any dispute concerning these Terms.
We do not make any claims that the information contained on the Platform is appropriate or may be downloaded in all areas, countries or jurisdictions. Access to the information contained on the Platform may not be legal by certain persons or in certain countries. If you access the Platform you do so at your own risk and you are responsible for compliance with the laws of your jurisdiction.
If any provision of these Terms is found to be invalid or unenforceable by a Court of Law, such invalidity or unenforceability will not affect the remainder of the agreement which will continue in full force and effect.
We reserve all rights not expressly granted to us under these Terms. If we do not act in relation to a breach of these Terms by you, this does not waive our rights to act with respect to subsequent or similar breaches of these Terms by you.
15. Termination
These Terms are effective until terminated by us. We may terminate these Terms with you and your access to the Platform at any time without notice. In the event of termination, all restrictions imposed on you by these Terms and/or disclaimers and limitations of liability set out in these Terms will survive.
© 2023 Zarraffa’s Management Pty Ltd. All Rights Reserved.
Terms of Use last updated 31 July 2023.
1. Introduction
This Policy sets out how Zarraffa’s Coffee collects, handles and uses information about you.
We reserve the right to update this Policy at any time without notice.
2. Purpose
The purpose of this Policy is to set out:
(a) the types of information that Zarraffa’s Coffee may collect;
(b) how that information will be collected, used, handled, stored and disclosed (including international disclosures);
(c) the reasons for which Zarraffa’s Coffee collects, holds, uses and/or discloses the personal information;
(d) how you can access your Personal Information and request for that information to be corrected; and
(e) how you can make a complain.
3. Application
(a) This Policy applies to information that Zarraffa’s Coffee collects (or may collect) about you.
(b) This Policy does not apply to information that may be collected by a third party or how that third party may use, handle, store or disclose your information (including where links to third party websites are provided). Zarraffa’s Coffee does not have any control over the privacy practices of any third party. Any information you provide via the platforms of third parties (including via social media platforms) will be managed by the terms and condition of that platform provider.
(c) This Policy does not cover any information collected by a Franchisee.
4. Definitions
In this Policy, unless contrary to or inconsistent with the context:
(a) Area Developers means a developer of ZAD Pty Ltd.
(b) Franchisee means a franchisee of Zarraffa’s Franchising Pty Ltd ACN 093 874 250 authorised to operate a Zarraffa’s Coffee retail outlet from time to time.
(c) Organisation means a natural person, a body corporate, a partnership, any other unincorporated association, or a trust, that is not a small business operator, a registered political party, an agency, a State, Territory or national authority or a prescribed instrumentality of a State, Territory or Nation.
(d) Personal Information means information or an opinion about an identified natural person or a natural person who is reasonably identifiable, whether the information or opinion is:
(i) true or not; and
(ii) recorded in a material form or not
(e) Privacy Officer means the Privacy Officer of Zarraffa’s Coffee, as appointed from time to time or a position of a similar nature.
(f) You includes any of the following:
(i) any individual visiting the Zarraffa’s Coffee website;
(ii) Franchisees or prospective franchisees;
(iii) Organisation;
(iv) customers of Zarraffa’s Coffee;
(v) customers of Franchisees;
(vi) suppliers or contractors (whether current, previous or prospective) of Zarraffa’s Coffee. This includes the employees of such suppliers and contractors; or
(vii) employees of Zarraffa’s Coffee.
(g) Zarraffa’s Coffee, we and us means Zarraffa’s Coffee Group Pty Ltd ACN 608 519 375 and/or any of its “subsidiaries”, as the context requires. The term “subsidiaries” has the same meaning as in the Corporations Act 2001 (Cth)).
5. Legislative Framework
Privacy Act 1988 (Cth) which includes the Australian Privacy Principles set out therein, as substituted, amended, replaced or varied from time to time.
6. Policy
6.1 How, what and why we collect your information
Zarraffa’s Coffee collects information about you (including, but not limited to, that information set out in the table below) that:
(a) you give us directly (for example information we receive from you directly when you create an account, join our loyalty programs, download or use our mobile application, enter competitions or promotions, register or subscribe to our electronic newsletter, apply to become associated with us (including by seeking employment with us), submit an online form on our website, make enquiries or discuss opportunities of franchise or becoming a contractor or supplier, follow our social media accounts or when you communicate with us by email or through social media);
(b) we receive from other sources (for example information we receive from our Franchisees, Area Developers, business partners, sub-contractors in technical and delivery services, advertising networks, analytics providers, search information providers); and
(c) we collect about you and your device (for example technical information, including the IP address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, type of device. This includes when you use mobile applications (if any) developed by Zarraffa’s Coffee or logon to wireless facilities provided in a Zarraffa’s Coffee store).
What information do we collect? | Why we might collect this information |
---|---|
Your full name, gender, date of birth, age, residential address, postal address, email address, telephone number, facsimile number, proof of identity information, and/or date and time of visit to particular Zarraffa’s Coffee retail outlet or office location. | - to identify you and conduct appropriate identity checks; - to create an account with us; - to become part of our loyalty program(s); - to send you updates about your account; - to communicate about and provide you with our current and future products and services; - to respond to your requests, questions, comments and complaints; - to register for conferences and special events; - when you complete surveys or provide us with feedback; - to comply with COVID-19 contact tracing requirements; or any other reason allowed at law. |
Information or opinions about your racial or ethnic origin, political opinions, or memberships, religious beliefs or affiliations, philosophical beliefs, membership of a professional or trade association, membership of a trade union, sexual orientation, and/or criminal record. | - to the extent that we consider it is reasonably necessary to provide our products and services to you or to improve the products, services and business activities that we undertake - when you complete surveys or provide us with feedback; or - any other reason allowed at law. |
Information, communication or opinions about any of our products, services, transactions, payment history and business activities. | - to improve the products, services and business activities that we undertake; - to send you relevant news, promotion, informative materials and marketing materials; - to keep you informed of our products, services, events or promotion; or - any other reason allowed at law. |
Payment account information. However, the entirety of the details may be held by payment gateway providers. | - process a transaction; - to create an account with us; - to become part of our loyalty program(s); - to provide you with products, services and undertake business activities; or - any other reason allowed at law. |
Video footage and audio surveillance. | - for the safety and security Zarraffa's Coffee and its stores, staff, customers and suppliers; - for internal training and quality purposes; - to ensure effective delivery of products and services; - to resolve disputes or problems; or - any other reason allowed at law. |
Photos and any printed material posted on social media. | - to communicate about and provide you with our current and future products or services; - to send you relevant news, promotion and marketing materials (including notifying you of the outcome of a competition; - to allow you to participate in competitions or promotions; - for promotional activities; or - any other reason allowed at law. |
Identifiers (such as tax file number, business number, driver’s licence, passport), citizenship and residency details, details regarding and information provided by your referees, details regarding your Organisation, details regarding and information provided by your guarantor(s) and business partner(s), marital status, family and dependent status, details of proceedings or legal actions, financials/credit/criminal history checks, results of any pre-employment or profile tests, employment history, education history, identity documents, health information and next of kin details. Information around sales, profit and loss and other financial data of Franchisees. | - to identify you; - to identify your referees and guarantor(s); - to conduct identity and criminal checks; - to conduct credit checks; - to assess your suitability for employment; - to assess your suitability for a relationship with us as a franchisee, supplier or area developer; - to act as your agent; - to process your application; - to register for conferences and special events; - to register for conferences and special events; - to monitor performance (including performance of our Franchisees); - for all things of or incidental to carrying out the role of a franchisor or a supplier to the Franchisees; or - any other reason allowed at law. |
Information that may be collected by us or on our behalf via third parties including the date and time of your visit to our website, IP address, documents and pages you access, type of browser and setting, operating system, address of a recurring site you are about to visit; information you submit regarding payment particulars, device identifier, pages visited, language selections, cookies, tracking pixels, geographic area and location. | - to provide you with local information and alerts about our products and services; - to improve our website and services; - to comply with local legal restrictions; - to gather anonymous statistics; - for analytical purposes; - to ensure proper function of the website and online software; or any other reason allowed at law. |
Other information. | - to provide you with products, services and undertake business activities; - as described to you at the point of collection; or - any other reason allowed at law. |