Franchisee Testimonials
At Zarraffa's Coffee our Franchisees are fondly called Zees and are united by ethical purpose, connection and culture to maintain a healthy work/life balance. Their commitment to excellence, on a daily basis, serves to strengthen the company and franchise system to produce profitable franchises. There's a lot to uncover about any franchise opportunity, hear from some of our franchisees about their experience and journey to date.
Trent & Oliver
Belmont North
‘’One of the unique things about Zarraffa’s is that they’ve been around for over 20 years and they’re still run by the family who started the brand, and that really distinguished the company for us from every other franchisor. They still have that personal touch around everything that they do.’’
Corey
Douglas, Fairfield, The Lakes, & Riverway Drive
“I relocated my entire family here to Townsville over 5 years ago and there is a lot of love for the brand and for our local teams at each of the stores. We believe it’s about the attention to training, combined with the consistency exhibited at any one of the store locations across the Zarraffa’s group that is a huge reason for repeat custom.”
Ralph, Denise & Candice
Carseldine, Lawnton & Mango Hill
“Joining the Zarraffa’s Coffee family was a leap of faith, but one that has paid off as we have learned and experienced more than we could have ever hoped for. The decision to grow our franchise of Zarraffa’s stores stemmed from our love for the brand, not to mention the ongoing customer loyalty that always seems to follow.”
Jo & Paul
Cairns Showground & Edmonton
‘’Being new to business, we really appreciate the support that we get from the team at head office. We have an operations support person who comes up to Cairns once a month, which has helped us immensely – we see them as our business coach.’’
Nick
Eagleby
“From washing dishes and steaming lattes eight and a half years ago, originally working in another Zarraffa’s store, to standing on the stage as Franchisee of the Year in 2017, the journey with Zarraffa’s Coffee has been a dream come true.”
Tracey & Danielle
Warwick
“We are both used to working hard and long hours and when we set out on this journey with Zarraffa’s, we came to the decision that if we were going to be doing the hard yards we’d much prefer to do it for ourselves. It’s been an incredible ride so far.”