Unfortunately, you will have to purchase a new Zarraffa’s Z Card® from one of our stores. If you would like to have your details and accrued $Z transferred to your new Zarraffa’s Z Card® please follow the instructions below;

1. Simply pay the $7.50 admin fee to receive your new Zarraffa’s Z Card® and receipt

2. Complete an issue form application flyer (ask a staff member for one) making sure you tick the box ‘Lost/Stolen’

3. Give this form back to the store with your receipt, or mail them both to our PO Box

4. Please allow 30 days, from the time Head Office receive your form, for your details to be transferred

Oh no! Don’t worry, we will get you back up and running soon. Simply click here and follow the prompts.

Your PIN number is located on the back of your Zarraffa’s Z Card® as well as on your receipt when you purchased your card. If you are unsure, you can head to  www.zarraffas.com/contact-us and fill out the contact form for assistance.

If you are wanting to check your balance, simply login to the Zarraffa’s Z Card® member section online or on the mobile app. If you have an enquiries about your balance click here to contact us.

Simply login to the Zarraffa’s Z Card® member section online or via the app to update your personal information. If you have any issues please click here to contact us.

As a member, you will have access to numerous benefits, including the opportunity to accrue $Z® to redeem in store! Click here for the full terms and conditions.

We can’t wait for you to join the herd! Simply download the Zarraffa’s Coffee Mobile app and click “register” or drop into your local Zarraffa’s Coffee store to join.