2023 Franchisee of the Year Award Winners Crowned

The Zarraffa’s Coffee National Franchise Awards winners for 2023 have been crowned!

The 2023 Franchisee of the Year Award went to ‘dynamic duo’ franchisees, Ashley Byers and Jordan Wyborn, owners of five Zarraffa’s Coffee stores across South East Queensland located in Greenslopes, Redbank Plains, Pacific Pines, Toowoomba North, and the company’s first drive thru only store in Beaudesert.

Zarraffa’s Coffee CEO, Marnie Sheldon, commended the efforts of Ashley, Jordan and their store teams, and all that they have achieved.

“The boys have come a long way from operating one store in Toowoomba back in 2017, to today directing a team of over 100 while servicing a huge geographical area in the heart of our brand’s footprint in Queensland,” said Ms Sheldon.

“It is through the support and investment of franchisees like Ash and Jordan that we are shaping the future of our brand; operators who are ready to tackle opportunities head on, while still keeping our customer service and experience front of mind.”

“Whether it’s taking over existing stores in a short space of time, or opening a brand-new store, including pioneering the very first ever drive thru only store concept in March this year, the boys have managed things exceptionally well and deserve this recognition.”

The Zarraffa’s Coffee 2023 Gala dinner and Awards recognised the following achievements of Franchisees and stores:

2023 Franchisee of the Year Award

Ashley Byers and Jordan Wyborn - Zarraffa’s Coffee Greenslopes, Redbank Plains, Pacific Pines, Toowoomba North and Beaudesert

Rookie of the Year Award

Cosi and Jarrod McKenzie - Zarraffa’s Coffee Ballina

CEO Encouragement Award

Elissa and Chris Hutton, and Bruce Fullerton – Zarraffa’s Coffee Riverlakes, Pimpama and Upper Coomera

Store of the Year Award

Zarraffa’s Coffee Morayfield Road – Ben Old

Brand Ambassador Award (Joint Winners)

Robbie Hicks – Zarraffa’s Coffee Capalaba, Cleveland and Victoria Point

Candice Fioretti – Zarraffa’s Coffee Lawnton

People’s Choice Award (Franchisee)

Paul Brierley - Zarraffa’s Coffee Cairns Showground and Edmonton

People’s Choice Award (Head Office)

Bobbi August - Property team, Head Office