Celebrating Zarraffa's Coffee Store Managers!

Celebrating its key frontline staff at a bespoke event, Zarraffa’s Coffee hosted its annual Managers’ Conference and Awards this week on the Gold Coast.

Zarraffa’s recognised its top Store Managers from across the company at the two-day event, highlighting those who consistently demonstrated excellence, while also acknowledging an incredible year for the Australian-owned and operated franchise group.

Held at Intercontinental Hotel Sanctuary Cove across 10th – 11th October, the event was themed ‘Shaping the Future’ and offered an opportunity for Zarraffa’s Management and team members to convene and engage in a mix of keynote presentations, panel discussions and insights that culminated in a celebratory Awards dinner.

“The Managers’ Conference provides a unique opportunity for Zarraffa’s Management, from all corners of the company, to come together, expand our learning and inspire our Store Manager group,” said CEO Marnie Sheldon. “This conference is more than just a gathering – it’s a space for our store leaders to share, learn and inspire one another, setting the course for the brand’s future and their own professional development.”

The conference also unveiled the company’s Manager Program that establishes a pathway for store ownership specifically for its Store Managers.

“We understand that the cost of store ownership can often be beyond the means of some of our Brand’s most experienced and biggest advocates,” said Marnie. “Rather than have them pursue their professional dreams elsewhere, we have established a model of financial support that can lead to store ownership, while also progressing our store expansion plans in new territories - it’s a win-win.”

 Capping off the event, the 2023 Manager Awards were bestowed across several categories at a signature dinner on the evening of Wednesday 11th October, and the winners are:

Leadership Award

Jessica Thorne - Toowoomba Drive Thru

Game Changer Award

Madyson Mcall – Caloundra & Currimundi

Rookie of the Year Award

Gabbi Scheafer - South Tweed

Brand Ambassador Award

Doug Montgomery – Victoria Point, Capalaba & Cleveland