United Blends - The Many Faces of Zarraffa's
This month we are showcasing some of our talented team members from around the country!
Australian-owned and operated, for the past two decades Zarraffa’s has grown as a family of businesses and here are just a few of our familiar faces to tell you their story, in their own words!
NICHOLAS AND KELLY
FRANCHISEES
ZARRAFFA’S COFFEE EAGLEBY AND BEENLEIGH, QLD
Number of years with Zarraffa’s?
Nick: 10 years
Kelly: 7 years
When was the store established?
Our first store, Beenleigh, opened in October 2012 and our new Drive Thru in Eagleby opened in September 2018.
What is your favourite Zarraffa’s beverage?
Nick: Triple Iced Americano
Kelly: Tall Double Shot Iced Latte with a scoop of icecream!
Tell us more about working in your local community:
Through one of our amazing regular customers we were referred to a local school volunteer program. We are delighted to provide ongoing sponsorship with St Joseph’s Tobruk Beenleigh, especially through their Friday morning coffee program “Cuppa with Jenny”. The proceeds of sales go to Sr Jenny’s Providence Bag and is used to finance special needs throughout the community.
We love being a part of the Zarraffa’s community, while also being able to take that positive culture into our local district and connect with our customers, suppliers and team.
We are also proud to support our local community of Eagleby and Beenleigh through our partnership with Nightlight Outreach. Nightlight Outreach provides services that support the homeless and those in desperate need of care and provisions such as meals and “Backpack Swags”.
ELISSA AND BRUCE
FRANCHISEES
ZARRAFFA’S COFFEE PIMPAMA, UPPER COOMERA AND RIVERLAKES, QLD
Number of years with Zarraffa’s?
12 years
When was the store established?
Our first store in Upper Coomera opened in 2007, Riverlakes in 2011 and most recently Pimpama which opened in 2018.
What is your favourite Zarraffa’s beverage?
Elissa: Lychee and Mint Iced Tea
Bruce: Short Double Shot Latte
Tell us more about working in your local community:
Every customer is unique – but we have this amazing movement at Zarraffa’s where often a special person starts to “pay it forward” at the drive thru by offering to pay for the car behind them. It’s always so nice to see customer after customer in the drive thru surprised at how nice people are, and the genuine shock that someone would do that for them!
We love the people that we get to work with every day, and the customers who have been with us for 12 years and counting!
Over the years we have partnered with many great local community groups including school sports sponsorships, Rotary and Lions Clubs, local sports teams, dance schools and the local police.
Most recently we were humbled when our store teams decided to donate their tip money collected over a week to the Australian Red Cross supporting the fire victims and crews – they did an amazing job and managed to raise $1,200 in 5 days!
TIM FREEMAN
BARISTA
ZARRAFFA’S COFFEE HOPE ISLAND, QLD
Number of years with Zarraffa’s?
4 years
What is your favourite Zarraffa’s beverage?
A Tall Double Shot Mocha with half chocolate
Tell us more about working in your local community:
At Christmas a customer came into the store to buy a $100 gift card and asked us to use it to cover everyone’s orders who came in after him! It’s pretty amazing to see so many people’s day made from one gesture like that.
I love the culture between the staff and customers at Zarraffa’s, everyone is super friendly and it’s a great working atmosphere.
We support several local organisations including providing ‘Man of the Match’ awards to the local footy club that I used to belong to. I like that we’re able to give back to our community in so many ways.
OLIVIA AND JESSICA
MANAGER & ASSISTANT MANAGER
ZARRAFFA’S COFFEE SUGARLAND (BUNDABERG), QLD
Number of years with Zarraffa’s?
2 years
When was the store established?
December, 2017
What is your favourite Zarraffa’s beverage?
We love the Iced Lattes!
Tell us more about working in your local community:
We both love that Zarraffa’s prides itself on product quality and consistency, and that we train all of our team members to understand why we make coffee the way we do and to be passionate about our products.
Since the store opened in 2017, we’ve created a loyal customer base who come in every day, and they are all now part of our Zarraffa’s family.
We enjoy being involved in our local Bundaberg community, and we frequently donate to raffles, charities and to community events. We’re also involved in the #lovebundy campaign which is about encouraging our local community to buy local.
The Sugarland store currently supports a number of local sporting events and teams, and last year we took part in our local Pageant of Lights festival and all of the children were excited to meet our mascots, Ziggy & Zarra!
SCOTT AND NICOLE
FRANCHISEES
ZARRAFFA’S COFFEE WEST IPSWICH AND AUGUSTINE HEIGHTS, QLD
Number of years with Zarraffa’s?
3 years
When was the store established?
West Ipswich opened in early 2017, and Augustine Heights opened in 2018.
What is your favourite Zarraffa’s beverage?
We both love a Tall Double Shot Vanilla Latte.
Tell us more about working in your local community:
We love the consistency and support across the Zarraffa’s brand and the dedication that all franchisees have for their business – it’s a true family environment!
Scott is an RAAF veteran and Ipswich is a large defence community, so we really enjoy showing our support by sending frequent care packages to the Middle East. We fill them with our delicious coffee beans, capsules, syrups, cups and everything you would need to enjoy the perfect cup of coffee while deployed!