Corporate Policies

Terms of Use

Zarraffa’s Management Pty Ltd (ACN 093 874 189)

(“Zarraffa’s”)

Effective From 28/09/2026

1. DEFINITIONS

1.1 ACL means the Australian Consumer Law set out at Schedule 2 of the Competition and Consumer Act 2010 (Cth), as amended from time to time;

1.2 App means the “Zarraffa’s App” or “Zarraffa’s Coffee” mobile application that is developed, operated or otherwise provided by Zarraffa’s;

1.3 Associated Parties means Zarraffa’s and its Related Bodies Corporate and their respective officers, employees, agents, consultants, licensors, partners and affiliates;

1.4 Goods means any goods, products, food, beverages, merchandise or other items purchased from Zarraffa’s, including through the Platform or from a Zarraffa’s Coffee Store;

1.5 Personal Information has the meaning given to that term in the Privacy Act, being any information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether the information or opinion is true or not, and whether the information or opinion is recorded in a material form or not;

1.6 Platform means the App and/or the Website (as the context requires);

1.7 Privacy Act means the Privacy Act 1988 (Cth);

1.8 Privacy Policy means the privacy policy located at www.zarraffas.com/privacy-policy;

1.9 Related Body Corporate has the meaning given to that term in section 50 of the Corporations Act 2001 (Cth);

1.10 Terms means these Platform Terms of Use;

1.11 You and your means a person, company or group using or accessing the Website and/or the App (as applicable);

1.12 Website means the following:

(a) www.zarraffas.com;

(b) www.zarraffasroastery.com;

(d) associated platforms.

1.13 Zarraffa’s Coffee means the collective group of independently owned and operated retail coffee outlets operating under the brand Zarraffa’s Coffee®, either as an authorised franchisee or as a corporately owned store of Zarraffa’s Franchising Pty Ltd ACN 093 874 250 (or its Associated Parties);

1.14 Zarraffa’s Coffee Store means the Zarraffa’s Coffee store at which the Goods were purchased;

1.15 Zarraffa’s, we, us, and our means Zarraffa’s Management Pty Ltd ACN 093 874 189; and

1.16 Zarraffa’s Group means Zarraffa’s and its Related Bodies Corporate.

2. ACCEPTANCE

2.1 These Terms apply to and govern your access to, and use of, the Platform. The Terms apply to all users of the Platform.

2.2 Please read these Terms carefully before accessing or using the Platform. If you do not agree to these Terms, then you must cease accessing the Platform. If these Terms are considered an offer, acceptance is expressly limited to these Terms.

2.3 By accessing and/or using the Platform, including by downloading or otherwise installing the App, you agree to comply with and be bound by these Terms. These Terms constitute a binding agreement between you and Zarraffa’s and govern your use of the Platform. Your access to the Platform is conditional upon your acceptance of and compliance with these Terms.

2.4 As part of these Terms, your use of the Platform is also subject to the Privacy Policy and any other notices, guidelines and rules published on the Platform from time to time. These documents are incorporated by reference into these Terms.

2.5 A reference to a “user” or “you” means you as an individual or the company or other legal entity on behalf of which you are accessing the Platform and accepting these Terms. Where you are accepting these Terms on behalf of a company or other legal entity on behalf of which you are accessing the Platform, you represent that you are authorised by that company or other legal entity to accept these Terms on its behalf.

2.6 By agreeing to these Terms, you represent that you are 18 years of age or older (and that you are the age of majority in your country, state or province of residence in which you reside).

2.7 Other services offered by Zarraffa’s or its Related Bodies Corporate may have specific terms and conditions which apply in addition to these Terms. For example, your access to the Zarraffa’s Z Card® section of the Website or the App is not entirely covered by these Terms. To view the full terms and conditions of the Zarraffa’s Z Card® program, click here. Similarly, these Terms do not cover use of the Zarraffa’s Gift Cards. To view the full terms of use for Zarraffa’s Gift Cards, click here.

3. CHANGES TO TERMS AND PLATFORM AVAILABILITY

3.1 You can review the most current version of the Terms at any time on this page.

3.2 We reserve the right to, at our discretion:

(a) suspend, remove, cancel or delete the Platform (or any part of it) at any time for indefinite periods of time, without notice to you; and/or

(b) update, change, replace or amend these Terms (including any notice, guideline, rule or policy incorporated in these Terms by reference) from time to time for legitimate business, legal or security reasons without notice to you (subject to clause 3.3). Any such changes will, unless otherwise noted, be effective immediately.

3.3 Where, in our reasonable opinion, the update, change or amendment to the Terms is material, we will provide reasonable prior notice of no less than 14 days before the updated Terms take effect.

3.4 Your continued use of the Platform after the effective date of the amended Terms will constitute your acceptance of those changes. If you do not agree with the amended Terms, you must cease using the Platform.

3.5 It is your responsibility to check our Platform periodically to keep up-to-date with any updates, changes, replacements or amendments to these Terms.

3.6 No specified update or refresh date stated on the Platform should be taken to indicate that all information on the Platform has been modified or updated.

4. TERMINATION

4.1 These Terms are effective unless and until terminated by us.

4.2 We may terminate these Terms at any time by notifying you, including by:

(a) publishing a notice of termination on the Platform; or

(b) discontinuing the availability of the Platform or your access to it.

4.3 We may terminate these Terms at any time where reasonably necessary, including where immediate action is required for legal, security or operational reasons.

4.4 We may terminate your access to all or any part of the Platform at any time at our discretion without notice.

4.5 In the event of termination, all restrictions imposed on you by these Terms and/or disclaimers and limitations of liability set out in these Terms will survive.

5. USE AND RESPONSIBILITY

5.1 You must use the Platform in a responsible and lawful manner.

5.2 Without limiting any other obligations under these Terms, your use of the Platform is subject to the rules set out in Schedule 1 of these Terms.

5.3 Zarraffa’s may remove any post you make on the Platform if, in Zarraffa’s reasonable opinion, the post is unacceptable.

5.4 Unless agreed or specified otherwise (for example, in Zarraffa’s Privacy Policy), any content you upload to the Platform will be considered non-confidential and non-proprietary. You agree that Zarraffa’s may use, copy and distribute any content you upload to the Platform, or any information associated with your use of the Platform, for any purpose including disclosing to third parties. Unless expressly agreed otherwise, Zarraffa’s is under no obligation to maintain your content in confidence, compensate you for any content submitted or respond to any of your comments.

5.5 By contributing any material to the Platform, you:

(a) warrant that the material does not carry any harmful or malicious code;

(b) warrant that the material is not unlawful, indecent, obscene, threatening, discriminatory, harassing, defamatory, offensive, objectionable or derogatory towards any individual, group, organisation or class of persons;

(c) warrant that the material does not infringe upon the rights of any third party, encompassing privacy rights, intellectual property rights and contractual rights;

(d) warrant that the material is your original creation or you otherwise have the right to provide it;

(e) grant Zarraffa’s a perpetual, non-exclusive, royalty-free, irrevocable, worldwide and transferable right and licence to use that content in any way (including, without limitation, by reproducing, changing, and communicating the content to the public) and permit Zarraffa’s to authorise any other person to do the same thing; and

(f) consent to any act or omission which would otherwise constitute an infringement of your moral rights, and if you add any content in which any third party has moral rights, you warrant that the third party has also consented in the same manner.

You are responsible for ensuring that your devices, software and systems are adequately protected from viruses or other harmful components that may be encountered through your use of the Platform.

Linking to the Platform

5.6 You must not create any hyperlink to the Platform or embed any page of the Platform on another website or application, without our prior written consent. If you wish to request permission to create a hyperlink, please contact us at admin@zarraffas.com. If you create a hyperlink to, or embed any page of, the Platform without our approval, you do so at your own risk and are responsible for any losses, costs or damage we may suffer as a result of that unauthorised conduct.

5.7 Without limiting clause 5.6, you:

(a) may only link to the Platform in a way that is fair and legal and does not damage Zarraffa’s reputation or take advantage of it;

(b) must not establish a link in such a way as to suggest any form of association, approval or endorsement on Zarraffa’s part where none exists; and

5.8 If you wish to make any use of content on the Platform other than that set out above, please contact admin@zarraffas.com.

Access and use of the App

5.9 To use the App, you must download the App onto your smartphone. Additional terms and conditions may apply to your download of the App that are not set or otherwise determined by Zarraffa’s, and you are responsible for reviewing and complying with any such terms and conditions.

5.10 The App is only available on smartphones using an Android or iOS operating system. The minimum system requirements for the App are iOS 18.0 or later (for Apple devices) and Android 12 (API level 31) (for Android devices).

5.11 We may release new versions of the App from time to time. You are responsible for installing updates as and when required. Older versions of the App may not function properly or may cease to operate at all.

5.12 The App requires mobile internet connectivity to function properly and will consume data from your mobile device. You are responsible for any data charges that you may incur in using the Platform.

5.13 Apple Inc and Google are not sponsors of, and are not affiliated with, the App, or any promotions conducted in connection with the App.

6. USER ACCOUNT

6.1 Our Platform may offer the option to create an account (User Account). This clause 6 applies if you create (or otherwise attempt to create) a User Account.

6.2 You can only provide Personal Information or create a User Account if you are an Australian resident aged 18 years or over.

6.3 By creating a User Account, you agree to be bound by these Terms and represent that you are 18 years of age or older.

6.4 We reserve the right to suspend your User Account where we reasonably suspect that your age has been misrepresented, until such time as sufficient evidence is provided to substantiate your age.

Creation of your User Account

6.5 When creating a User Account, you must provide correct, accurate and up-to-date information. If your details change over time, you must promptly update your information held with us.

6.6 To the maximum extent permitted by law, we are not responsible for any loss or damage (including misdirected emails) which may arise from your failure to provide current, accurate and complete registration details or to keep your contact information up to date.

6.7 We handle all Personal Information in accordance with our Privacy Policy.

6.8 As part of the User Account registration process, we may:

(a) verify your mobile number by sending you a verification text message (SMS); and/or

(b) verify your email address by sending you a verification email.

If we do so, you will need to verify your mobile number and/or email before continuing with the User Account registration process.

Maintenance and Use of your User Account

6.9 You are only able to register and maintain one (1) User Account, which must be registered in your own name using accurate and up‑to‑date Personal Information.

6.10 You must not use any User Account other than your own.

6.11 We may, acting reasonably, refuse User Account registration requests at our discretion, including where you have previously been suspended or banned from the Platform.

6.12 Without limiting clause 6.11, we reserve the right to refuse requests to create a User Account that:

(a) are the same as, or substantially similar to, existing accounts;

(b) contain words that are inappropriate, offensive, obscene, abusive, defamatory or unlawful;

(d) contain words promoting political, religious, social, or economic issues; or

(e) use the name of another person.

6.13 You must keep your User Account details confidential. You are responsible for:

(a) any activity carried out on your User Account;

(b) keeping your User Account details, login information and password secure and confidential; and

6.14 We are entitled to assume that any access to, or any activity carried out on, your User Account from any device using your login details is undertaken by you. We are not responsible for any unauthorised activity on your User Account arising from a failure to comply with this clause 6.

6.15 You must immediately notify us upon becoming aware of any unauthorised access or use of your User Account, password or any other security breach by emailing admin@zarraffas.com.

Communications

6.16 We may communicate with you electronically via SMS, in-App messages, push notifications and/or email. You consent to receive communications from us in this way. You may opt-out of receiving marketing communications by contacting us at privacy@zarraffas.com or by using the unsubscribe function in the marketing communication. You acknowledge that opting-out of SMS, in-App messages, push notifications and/or emails may impact your ability to use the Platform and our ability to contact you.

6.17 We may send communications that are necessary for the operation of the Platform, including service-related messages such as order confirmations and status updates. These communications are not considered “marketing communications” capable of being opted out of. If you no longer wish to receive any communications via in-App messages and push notifications, you must delete the App from your device.

Promotional Activity

6.18 From time to time, we may, at our discretion, offer:

(a) sign-up offers to new User Account holders;

(b) promotions to holders of User Accounts;

(d) special services, benefits, points, gifts, or other perks,

(Offers).

6.19 These Offers will be subject to terms and conditions in addition to these Terms. We reserve the right to determine all terms and conditions of any such Offer at our absolute discretion, including but not limited to:

(a) whether an Offer is given, and to whom;

(b) the nature of the Offer;

(d) how we may provide an Offer;

(e) which User Accounts or other category of persons are eligible to receive an Offer;

(f) the timeframe within which an Offer must be redeemed or claimed; and

(g) whether the Offer can or cannot be redeemed in conjunction with any other promotion or membership offered by Zarraffa's or its Related Bodies Corporate.

6.20 To redeem any Offer, you must follow the instructions we give you. Any extra costs incurred in redeeming an Offer are your responsibility. We are not responsible if you are not able to redeem an Offer due to circumstances beyond our reasonable control. An Offer may only be used once unless expressly stated otherwise.

6.21 Offers are not exchangeable and are not redeemable for cash.

6.22 If we reasonably believe you are using any automated software or other mechanical or electronic automated software in connection with your User Account, to redeem Offers, or to take advantage of promotions, we can suspend or terminate your User Account and/or your access to the Platform immediately without notice.

Suspension, Termination or Deletion of your User Account

6.23 We reserve the right to suspend or terminate your User Account and deny you access to the Platform where:

(a) eligibility requirements set out in these Terms are not met;

(b) you fail to comply with these Terms;

(c) fraudulent or unlawful activity is reasonably suspected in connection with your User Account or your use of the Platform;

(d) we (acting reasonably) suspect misuse of your User Account or the Platform; or

(e) such action is reasonably necessary to protect the Platform, other users, or our legal, business or security interests.

6.24 We will notify you of any termination (including by denying access to your User Account or the Platform) unless we are required to act promptly due to legal, security, or operational urgency. We may refer unlawful, fraudulent or abusive activity to the relevant authorities or enforcement agencies.

6.25 If we terminate your User Account, you must:

(a) immediately cease use of the Platform; and

(b) uninstall, delete or otherwise remove the App from all devices in your possession or control.

6.26 You may request deletion of your User Account through the Platform (if available) or by contacting us via https://zarraffas.com/contact-us. User Account deletion will deactivate your User Account and may result in your Personal Information being removed or de‑identified, subject to any legal and regulatory retention requirements. We do not control, and make no warranty regarding, the removal or de‑identification of Personal Information that may have been obtained by third parties through your use of the Platform. Deletion of your User Account does not limit our ability to retain your information as required or authorised by law.

7. REFUNDS

7.1 Nothing in these Terms excludes, restricts or modifies any rights or remedies you may have under the ACL, including any consumer guarantees that apply to Goods supplied by a Zarraffa’s Coffee Store. To the extent of any inconsistency between these Terms and the ACL, the ACL will prevail.

7.2 If Goods purchased from a Zarraffa’s Coffee Store are faulty, defective, not of acceptable quality, not fit for their disclosed purpose, or otherwise fail to comply with a consumer guarantee under the ACL, you may be entitled to a remedy from the relevant Zarraffa’s Coffee Store that supplied the Goods. The remedy available will depend on the nature of the issue and whether the failure is a minor failure or a major failure.

7.3 Your entitlement to a refund, replacement, repair or other remedy is not subject to a fixed time limit. Whether you are entitled to a remedy will depend on the ACL and the circumstances of the relevant purchase. For food and beverage items, you should notify us as soon as reasonably possible after becoming aware of the issue.

7.4 To request a refund, replacement, remake, repair or other remedy, you must return the Goods, or provide reasonable evidence of the issue, to the Zarraffa’s Coffee Store from which the Goods were purchased. The relevant Zarraffa’s Coffee Store may ask you to provide reasonable proof of purchase, such as a receipt, tax invoice, order confirmation, transaction record or other evidence reasonably acceptable to it.

7.5 For a minor failure, the relevant Zarraffa’s Coffee Store may choose the appropriate remedy and may:

(a) provide an immediate replacement or remake of the Goods; or

(b) repair the Goods or fix the issue within a reasonable time.

7.6 For a major failure, you are entitled to reject the Goods and choose to:

(a) receive a full refund of the purchase price of the Goods from the relevant Zarraffa’s Coffee Store; or

(b) receive a gift card or store credit from the relevant Zarraffa’s Coffee Store, where available and only in the event that you elect to choose this instead of a refund.

7.7 Where a refund relates to a transaction involving promotional credits, discounts, or in-app balances, any such credits may be cancelled or adjusted in accordance with their applicable terms and conditions, such as these Terms. Any cancellation, reversal or adjustment will be limited to the promotional credits, discounts or balances directly attributable to the refunded transaction.

7.8 A Zarraffa’s Coffee Store is not required to provide a refund, replacement, remake, repair or other remedy where the issue is caused by misuse, abnormal use, failure to follow reasonable instructions, change of mind, or circumstances where the ACL does not require us or the Zarraffa’s Coffee Store to provide a remedy.

7.9 Where a remedy request relates to Goods supplied by a third-party supplier or manufacturer, the relevant Zarraffa's Coffee Store may refer the request to that supplier or manufacturer for assessment.

7.10 Unless otherwise stated, refunds, replacements, remakes, repairs and other remedies referred to in this clause 7 are provided by the Zarraffa’s Coffee Store that supplied the relevant Goods. Zarraffa’s and Zarraffa’s Group are not responsible for providing refunds or other remedies in respect of those Goods, except to the extent required by law.

7.11 This clause applies in addition to, and does not limit, any other rights you may have under the ACL.

8. INTELLECTUAL PROPERTY NOTICE

8.1 All content included on the Platform including, but not limited to, text, design, graphics, photographs, logos, button icons, images, data, audio clips, video files, digital downloads, data compilations and software (including all software and systems owned or used by Zarraffa’s in connection with the Platform, whether hosted on the same server as the Platform or otherwise) - and the selection and arrangement thereof - is owned by or licensed from Intellectual Plus Pty Ltd ACN 079 280 836 (Intellectual Plus) or its suppliers and is protected by Australian and international copyright laws. The compilation of all content on the Platform (including any survey conducted on the Website) is the exclusive property of Intellectual Plus and is protected by Australian and international copyright laws. All such rights are reserved. All software used on the Platform is owned by the Zarraffa’s Group or its suppliers and protected by Australian and international copyright laws.

8.2 All graphics, logos, page headers, button icons, scripts, and service names displayed on the Platform are exclusively the service marks, trade marks or registered trade marks of Intellectual Plus in Australia and/or other countries (Zarraffa’s Trade Marks). Zarraffa’s Trade Marks may not be used in connection with any product or service that is not provided by Zarraffa’s, or in any manner that may or is likely to cause confusion, or that disparages or discredits Zarraffa’s. All other trade marks appearing on the Platform are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by Zarraffa’s.

8.3 Intellectual Plus does not grant you a licence or permit you to use any of the Platform content, registered or unregistered trade marks, or logos that are displayed on the Platform. You must not copy, reproduce, modify, decompile, reverse engineer, republish, frame, distribute, transmit, publish, upload to a third party, post, enter into a database, display, link, perform, modify, create derivative works from, or otherwise transmit or exploit any content of the Platform (in whole or in part).

8.4 You may view and use the Platform and its contents using your web browser or mobile phone application for your personal, non-commercial use only, provided that you do not remove or modify any copyright, trade mark or other proprietary notices. If you print off, copy or download any part of the Platform in breach of these Terms, your right to use the Platform will cease immediately and you must, at Zarraffa’s option, return or destroy any copies of the materials you have made.

8.5 Zarraffa’s status (and that of any identified contributors) as the authors of content on the Platform must always be acknowledged.

Copyright claims

8.6 If you believe that the Platform contains any material that infringes upon any copyright that you hold or control, or that users are directed through a link on the Platform to a third party website that you believe is infringing upon any copyright that you hold or control, you may send a notification of such alleged infringement to us in writing. Such notification should identify the works that are allegedly being infringed upon and the allegedly infringing material and give particulars of the alleged infringement. In response to such a notification, we will give a written notice of a claim of copyright infringement to the provider of the allegedly infringing material. If the provider of that material does not respond to us in writing denying the alleged infringement within 14 days after receipt of that notice, we will remove or block the allegedly infringing material as soon as is reasonably practicable. If the provider of that material responds to us in writing denying the alleged infringement, we will, as soon as is reasonably practicable, send a copy of that response to the original notifying party. If the original notifying party does not, within a further 14 days, file an action seeking a court order against the provider of the allegedly infringing material, we may restore any removed or blocked material at our discretion. If the original notifying party files such a legal action, we will remove or block the allegedly infringing material pending resolution of that legal action.

9. BREACH OF THESE TERMS

9.1 Without limiting these Terms or any other remedies available to us at law or in equity, we (acting reasonably) reserve the right to (without notice) temporarily or indefinitely suspend or terminate (at our discretion):

(a) your User Account (if any); and/or

(b) your use of or access to the Platform,

and/or refuse to provide goods or services to you if:

(d) Zarraffa’s believes (acting reasonably) that your actions may cause damage and/or legal liability to Zarraffa’s, any of its customers or suppliers or any other person; or

(e) Zarraffa’s, acting reasonably, considers that taking such action is reasonably necessary to protect the Platform, other users, or our legal, business or security interests, including where there is suspected unlawful or improper use of the Platform.

9.2 We will notify you of any such suspension or termination (including by denying access to your User Account or the Platform) where reasonably practicable, unless immediate action is required due to legal, security or operational urgency. We may refer unlawful, fraudulent or abusive activity to the relevant authorities or enforcement agencies.

10. ONLINE PAYMENT FACILITIES

10.1 All online payment facilities and payment gateways made available through the Platform are processed by third party payment providers and are subject to the applicable third party terms and conditions of those providers. To the maximum extent permitted by law, we are not liable for any loss arising from the use or performance of any third party payment provider or payment gateway.

11. ADVERTISING, THIRD PARTY CONTENT AND LINKS TO THIRD PARTY WEBSITES

11.1 The Platform may contain content relating to third parties (including information, products, services, advertisements or comments), links to other platforms, or hyperlinks and other pointers to integrated third party services, internet webpages, social media platforms, forums, applications or other web portals operated by third parties (Third Party Content).

11.2 We do not control the Third Party Content and are not responsible for the contents of any Third Party Content.

11.3 The Third Party Content is provided solely for your convenience and its provision does not indicate, expressly or impliedly, any endorsement or recommendation by us of the website, information, content or the products or services provided in the Third Party Content. The Zarraffa’s Group does not endorse and is not responsible for any representations, opinions, advice, statements, goods, services, offers, or other information or content associated with the Third Party Content. Any views expressed by other users on the Platform or third party platforms do not represent the Zarraffa’s Group’s views or values. We are not responsible for the accuracy, suitability or quality of Third Party Content. The Zarraffa’s Group makes no representations or warranties in relation to (and does not assume any responsibility or liability for) Third Party Content (including the actions, resources, products, services and content of any other third parties, or any harm related to the purchase or use of third party products or services or any other transactions made in connection with Third Party Content).

11.4 Your use of any link to any such Third Party Content is entirely at your own risk. You should contact the relevant third party directly to enquire about the products, services or information provided, and carefully review the third party’s policies and practices (including any applicable privacy statements and other conditions of use of any Third Party Content) before you engage in any transactions. The Zarraffa’s Group will not be liable for any loss or damage that may arise from your use of, or reliance on, Third Party Content, and we do not endorse any third party suppliers or the owners or operators of those third party services.

11.5 Any dealings you have with third parties are solely between you and the relevant third party provider and any complaints, claims, concerns or questions regarding third party products should be directed to the third party.

12. NO RELIANCE ON INFORMATION

12.1 The Platform is provided strictly on an "as is" and “as available” basis for your personal and general information only. To the maximum extent permitted by law, the Zarraffa’s Group and its officers, employees, agents, consultants, licensors, partners and affiliates make no representation, warranty or guarantee (express or implied) as to the reliability, timeliness, quality, suitability, truth, availability, accuracy or completeness of the Platform or any of its content, and in particular do not represent, warrant or guarantee that:

(a) the functions contained in any material on the Platform or your access to the Platform will be secure, timely, uninterrupted or error free or operate in combination with any other hardware, software, system or data;

(b) the Platform will meet your requirements or expectations;

(d) the quality of any information or other material purchased or obtained through the Platform will meet any particular requirements or expectations;

(e) any errors or defects will be corrected;

(f) the Platform or the servers that make it available are free of viruses or other harmful components. You must take your own precautions to ensure that your hardware and software is free of viruses and that any content downloaded from the Platform is free from viruses and other unwanted applications (such as ‘worms’ or ‘trojan horses’) that may interfere with or damage the operation of your computer systems. You are responsible for configuring your information technology, computer programmes and platform in order to access the Platform; or

(g) anything on the Platform, or on any third-party website referred or linked to in the Platform, is reliable, accurate, timely, complete, up-to-date or free from unauthorised access.

12.2 You acknowledge that the Platform may contain errors or be subject to interruptions, delays or security limitations, and agree that such matters do not constitute a breach of these Terms.

12.3 All information contained on the Platform, including information relating to third parties, has been prepared for the convenience of its users and is for general information purposes only. You should not rely on information on the Platform as a substitute for professional advice.

12.4 We do not undertake to update, amend or correct any information on the Platform, including pricing or availability information, except where required by law. No specified update or refresh date stated on the Platform should be taken to indicate that all information on the Platform has been modified or updated.

13. DISCLAIMER

13.1 Some legislation such as the ACL and other similar consumer protection laws and regulations in other countries may confer you with rights and remedies relating to the provision of goods or services to you by us (or a Zarraffa’s Coffee Store) via the Platform which cannot be excluded, restricted or modified (Statutory Rights). We exclude all conditions, warranties and/or guarantees implied by custom, law or statute to the extent permitted by law, save for your Statutory Rights.

13.2 Save for your Statutory Rights, in respect of the Platform:

(a) the Platform is provided strictly on an "as is" and “as available” basis for your personal and general information only;

(b) to the maximum extent permitted by law and the statutory consumer guarantees as provided in Chapter 3, Part 3.2 of the ACL, we do not give an express warranty of any kind in relation to any goods and/or services supplied via the Platform;

(c) all material on the Platform is provided to you without warranties or guarantees of any kind, either express or implied;

(d) you are responsible for (and must bear the costs of) verifying all relevant information contained on the Platform; and

(e) you agree that your use of the Platform is at your own discretion and risk.

13.3 To the maximum extent permitted by law, the Zarraffa’s Group and its Associated Parties expressly limit their liability for breach of any non-excludable condition or warranty/guarantee implied by virtue of any legislation to the following remedies (the choice of which is to be at Zarraffa’s (or the Zarraffa’s Coffee Store’s) sole discretion, as the case may be):

(a) in the case of goods, to any of the following:

(i) the replacement of the goods or the supply of equivalent goods;

(ii) the repair of the goods;

(iii) the payment of the cost of replacing the goods or of acquiring equivalent goods; or

(iv) the payment of the cost of having the goods repaired; and

(b) in the case of services:

(i) the supply of the services again; or

(ii) the payment of the cost of having the services supplied again.

14. INDEMNITIES

14.1 To the maximum extent permitted by law:

(a) you indemnify and hold harmless the Zarraffa’s Group and its Associated Parties from and against any actions, claims, suits, demands, damages, liabilities, costs, expenses, or losses (whether arising in contract, negligence, tort, equity, statute or otherwise, and for any loss, whether it be consequential, direct, indirect, incidental, special, punitive, exemplary or otherwise, including any loss of profits, loss or corruption of data or loss of goodwill, and including all legal fees on a solicitor-client basis); and

(b) the Zarraffa’s Group and its Associated Parties exclude all liability to you or any other person for any loss, cost, expense, claim or damage (whether arising in contract, negligence, tort, equity, statute or otherwise, and for any loss, whether it be consequential, direct, indirect, incidental, special, punitive, exemplary or otherwise, including any loss of profits, loss or corruption of data or loss of goodwill),

in each case arising due to, out of (directly or indirectly), or in connection with:

(a) your use (or misuse) of, or connection to, the Platform or any Third Party Content;

(b) your breach of these Terms;

(d) your negligence, misconduct, or breach of any law or the rights of any person;

(e) the use of, or inability to use, the Platform by you or any other person;

(f) access to, or an inability to access, the Platform by you or any other person;

(g) your use of, or reliance on, any content displayed on or linked from the Platform; or

(h) any security failure, viruses or other technical issues affecting the Platform.

14.2 To the extent permitted by law, the Zarraffa’s Group and its Associated Parties expressly disclaim all conditions, representations and warranties (whether express or implied, statutory or otherwise) in relation to the Platform (including any content on it or linked from it, including Third Party Content), including any implied warranty/guarantee of merchantability, fitness for a particular purpose or non-infringement. You expressly acknowledge that we do not exert control over the internet, the application store or the hardware functionality.

14.3 To the extent permitted by law, you agree to release the Zarraffa's Group and its Associated Parties from any claim, demand or cause of action that you may have against any of them arising from these Terms or the use of the Platform by you or any other person, except to the extent that the claim, demand or cause of action arises from or is contributed to by:

(a) the negligence, fraud, wilful misconduct or breach of these Terms by the Zarraffa's Group or Associated Parties; or

(b) any right or remedy you have that cannot lawfully be excluded, restricted or modified, including under the ACL.

Subject to the exceptions outlined at this clause, the Zarraffa's Group may plead this release as a bar and complete defence to any claims or proceedings.

14.4 To the maximum extent permitted by law, and without limiting any other provision of these Terms, Zarraffa’s excludes liability for any delay in performing any of its obligations under these Terms where such delay is caused by circumstances beyond the reasonable control of Zarraffa’s, and Zarraffa’s shall be entitled to a reasonable extension of time for the performance of such obligations.

14.5 If there is any inconsistency between these Terms and any policy referenced, these Terms prevail, subject to the ACL.

15. PRIVACY

15.1 We are bound by the Australian Privacy Principles outlined in the Privacy Act.

15.2 Zarraffa’s collects, uses and handles Personal Information in accordance with applicable privacy laws and our Privacy Policy.

15.3 These Terms should be read in conjunction with the Privacy Policy, which sets out further details regarding how Personal Information is collected, used, disclosed and managed. To access our Privacy Policy, click here.

15.4 By accessing or using the Platform, you are taken to have given consent to the Privacy Policy which contains information, amongst other things, about how your Personal Information (if any) is handled and how you may access Personal Information that is held by us about you and seek correction or the removal of such information. We may from time to time (in accordance with our Privacy Policy) disclose your Personal Information to related entities and third party service providers in Australia and New Zealand.

15.5 If you have any concerns or questions regarding your privacy on the Platform, please contact us by telephone on 07 5500 0800 or send any questions or queries via our email address: privacy@zarraffas.com.

16. MISCELLANEOUS

16.1 Interpretation: In these Terms, the following rules of interpretation apply:

(a) headings are for reference purposes only and in no way define, limit or describe the scope or extent of any provision in these Terms;

(b) these Terms may not be construed adversely against Zarraffa’s solely because Zarraffa’s prepared them;

(d) monetary or transaction amounts are expressed in Australian dollars, being the lawful currency of the Commonwealth of Australia;

(e) a reference to a "person" includes an individual, a firm, a corporation, a body corporate, a partnership, an unincorporated body, an association, a government body or any other entity; and

(f) the meaning of general words is not limited by specific examples introduced by "including", "for example", "in particular" or similar expressions.

16.2 Indemnity: We rely upon your continued observance of these Terms. In the event that we suffer loss or damage or incur any costs associated with any breach of these Terms or any associated legal obligation, you agree to indemnify us for those losses, damages and costs.

16.3 Jurisdiction: These Terms are governed by and construed in accordance with the laws of the State of Queensland, Australia. You irrevocably and unconditionally submit to the exclusive jurisdiction of the courts of the State of Queensland and courts of appeal from them for determining any dispute concerning these Terms.

16.4 Access to information: We do not make any claims that the information contained on the Platform is appropriate or may be downloaded in all areas, countries or jurisdictions. Access to the information contained on the Platform may not be legal by certain persons or in certain countries. If you access the Platform, you do so at your own risk and you are responsible for compliance with the laws of your jurisdiction.

16.5 Severability: The provisions of these Terms are severable and, if any provision of these Terms is held to be illegal, invalid or unenforceable under present or future law, such provision may be removed and the remaining provisions shall continue in full force and effect.

16.7 No waiver: Waiver of any power or right under these Terms must be in writing signed by the party entitled to the benefit of that power or right and is effective only to the extent set out in that written waiver. Any failure by Zarraffa’s to act with respect to a breach by you or others does not waive Zarraffa’s right to act with respect to that breach or any subsequent or similar breaches.

16.8 Notification: Zarraffa’s may provide any notification for the purposes of these Terms by email or by publishing any such notification on the Platform. You agree that all agreements, notices, disclosures and other communications that Zarraffa’s provides to you electronically satisfy any legal requirement that such communications be in writing. Except to the extent expressly provided otherwise in these Terms, Zarraffa’s may update the Platform and change its content at any time without notice to you.

16.9 Costs: Except as specifically provided in these Terms, each party must bear its own legal, accounting and other costs associated with these Terms.

16.10 Assignment: You may not assign, transfer or sub-contract any of your rights or obligations under these Terms without Zarraffa’s prior written consent. Zarraffa’s may assign, transfer or sub-contract any of its rights or obligations under these Terms at any time without notice to you.

16.11 Variation: You may only vary or amend these Terms by written agreement with Zarraffa’s.

16.12 Survival: All provisions of these Terms which by their nature should survive termination, survive termination, including, without limitation, ownership provisions, warranty disclaimers and limitations of liability. On termination, the accrued rights or remedies of a party are not affected.

Effective to 28/09/2026

1.Terms of Use

App means the “Zarraffa’s App” or “Zarraffa’s Coffee” mobile application that is developed, operated or otherwise provided by Zarraffa’s;

Platform means the App and/or the Website;

Privacy Policy means the privacy policy found at www.zarraffas.com/privacy-policy;

Terms means these terms and conditions;

You, and your means a person, company or group using or accessing the Website and/or the App;

Website means the following:

(a) www.zarraffas.com;

(b) www.zarraffasroastery.com;

(d) associated platforms; and

Zarraffa’s, we, us, and our means Zarraffa’s Management Pty Ltd CAN 093 874 189.

2. GENERAL

These Terms apply to and govern your use of the Platform.

Your access to the Platform is conditional upon your acceptance and compliance with the terms, conditions, notices and disclaimers contained on the Platform. By using the Platform (including by downloading or otherwise installing the App), you agree to these Terms. If you do not agree with these Terms, you should not use the Website or the App.

We reserve the right to amend these Terms at any time without notice.

Other services offered by Zarraffa’s or its affiliates may have specific terms and conditions which apply in addition to these terms. For example, your access to the Zarraffa’s Z Card® section of the Website or the App is not in entirely covered by these Terms. To view the full terms and conditions of the Zarraffa’s Z Card® program, click here. Similarly, these Terms do not cover use of the Zarraffa’s Gift Cards. To view the full terms of use for Zarraffa’s Gift Cards, click here.

3. Use and Responsibility

You must use the Platform in a responsible manner. You must not:

(a) use the Platform for any activities or post or transmit via the Platform, any information or materials which breach any laws or regulations, infringe a third party’s rights, or are contrary to any relevant standard or codes;

(b) use the Platform to post or transmit content which infringes any copyright, trade mark, patent or other intellectual property right or any moral right or to cause the unlawful distribution of copyrighted content or illegal content;

(d) knowingly transmit any viruses or other disabling features to the Platform or via the Platform; or

(e) attempt any of the above acts or facilitate or assist another person to do any of the above acts.

To use the App, you must download the App onto your smartphone. Additional terms and conditions may apply to your download of the App that are not set or otherwise determined by Zarraffa’s.

The App is only available on smartphones using an Android or iOS operating system. The minimum system requirements for the App are iOS 14.0 (for Apple devices) and Android 6.0 (for Android devices).

We may release new versions of the App from time to time. Please keep the App updated to the most current version at all times. Older versions of the App may not function properly, or at all.

The App requires mobile internet connectivity to function properly. It will consume data from your mobile device. You are responsible for any data charges that you may incur in using the App.

Apple Inc and Google are not sponsors of or in any way involved with the App, including any promotional activity.

3. USER ACCOUNt

Our Platform may offer the option to create an account (‘User Account’). You can only provide personal information or create a User Account if you are an Australian resident aged 16 years or over. If you are under 18 years, your parent’s or guardian’s consent is required. Once you use the Platform, you are bound by these Terms, and your parent or guardian who provided their consent (if applicable) for your User Account will also be bound.

This section 4 applies if you create (or otherwise attempt to create) a User Account.

When creating a User Account, you must provide correct, accurate and up-to-date information. If your details change over time, you must update your information. We are not responsible for any loss or damage (including misdirected emails) which may arise from your failure to provide current, accurate and complete registration details or to keep your details up to date. We will handle all personal information in accordance with our Privacy Policy.

As part of the User Account registration process, we may verify your mobile number by sending you a verification text message (SMS). You will need to verify your mobile number before continuing with the User Account registration process.

You are only able to register and maintain one (1) User Account and the User Account must be in your own name. You must not use another member's account. We can refuse membership and User Account registration requests. This includes where you have previously been banned from the Platform. We reserve the right to refuse requests to create an account that:

(a) are the same as or similar to existing accounts;

(b) are inappropriate, offensive, obscene, abusive, defamatory or illegal;

(d) contain words promoting political, religious, social, or economic issues; or

(e) use the name of another person.

You must keep your User Account details confidential.

You are responsible for:

(a) any activity on your User Account;

(b) your password being kept a secret;

(d) ensuring you are the only person that uses your User Account

Zarraffa’s is entitled to assume that the person who logs in to your User Account with the correct password is you, and we are not responsible for any unauthorised activity on your User Account. You must immediately notify us of any unauthorised use of your User Account or password or any other security breach via email to admin@zarraffas.com.

We may communicate with you electronically via SMS, in-App messages, push notifications or email. You consent to receive communications from us in this way. You can opt-out of receiving marketing communications by contacting us at privacy@zarraffas.com or by using the unsubscribe function in the marketing communication. You acknowledge that opting-out of SMS, in-App messages, push notifications or email may impact your use of the Platform and that we may not be able to contact you.

New User Accounts may receive a sign-up offer through the App once they have registered their information. The value of the sign-up offer and the timeframe to claim it may change at Zarraffa’s sole discretion.

We may offer promotions to holders of User Accounts which are subject to additional terms as well as these Terms. We may also run other promotions and competitions outside of the User Accounts. Such promotions and competitions are run in accordance with their own terms. We also might offer special services, benefits, points, gifts, or other perks to holders of User Accounts (‘Offer’). We reserve the right to determine the following at our absolute discretion:

(a) the nature of the Offer;

(b) how we may provide an Offer;

(d) the timeframe within which to redeem an Offer; and

(e) whether the Offer can or cannot be redeemed with any other promotion or membership offered by Zarraffa's.

To redeem any Offer, you have to follow the instructions we give you. Any extra costs that come up when you are redeeming an Offer will be borne by you. We are not responsible if you are not able to redeem an Offer for any reason whatsoever. You are not allowed to use the Offer more than once.

Offers are not exchangeable and are not redeemable for cash.

If we believe you are using any automated software or other mechanical or electronic automated software in relation to the User Account and/or to redeem Offers, or to take advantage of other promotions, we can suspend or terminate your User Account and/or your access to the Platform.

In the event of non-compliance with these Terms, or if there is suspicion of fraudulent activity linked to your User Account, or the Platform, we reserve the right to terminate your User Account and restrict your access to the Platform. This means you will not be able to use our Platform anymore. We will let you know if we have to do this unless we need to act promptly to keep our Platform safe or if there is any other urgency involved. We may refer unlawful, fraudulent or abusive activity to the relevant authorities or enforcement agencies.

If we terminate your User Account, you must:

(a) stop your use of the Platform; and

(b) uninstall, delete or otherwise remove the App from all devices in your possession or control.

5. Intellectual Property Notice

All content included on the Platform including, but not limited to text, design, graphics, photographs, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of or licensed by Intellectual Plus Pty Ltd ACN 079 280 836 (“Intellectual Plus”) or its suppliers and protected by Australian and international copyright laws. The compilation of all content including any survey conducted on the Website are the exclusive property of Intellectual Plus and protected by Australian and international copyright laws. All software used on the Platform is the property of Zarraffa’s or its suppliers and protected by Australian and international copyright laws.

All graphics, logos, page headers, button icons, scripts, and service names displayed on the Platform are exclusively the trade marks or registered trade marks of Intellectual Plus in Australia and/or other countries (“Zarraffa’s Trade Marks”). Zarraffa’s Trade Marks may not be used in connection with any product or service that is not Zarraffa’s in any manner, including any manner that may or is likely to cause confusion among members, or in any manner that disparages or discredits Zarraffa’s. All other trade marks not owned by Intellectual Plus that appear on the Platform are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by Zarraffa’s.

Intellectual Plus does not grant you a licence and does not permit you to use any of the trade marks or logos, whether registered or unregistered, that are displayed on the Platform without the express written permission of the trade mark owner. You may not copy, reproduce, modify, decompile, reverse engineer, republish, frame, distribute, transmit, publish, upload to a third party, post, enter into a database, display, link, perform, modify, create derivative works, transmit, the content (in part or full) of the Platform. You may view the Platform and its contents using your web browser or mobile phone application, as applicable.

If you contribute to any material to the Platform, you agree that your contribution:

(a) does not carry any harmful or malicious code;

(b) is not unlawful, indecent, obscene, threatening, discriminatory, harassing, defamatory, offensive, objectionable or derogatory towards any individual;

(c) does not infringe upon the rights of any third party, encompassing privacy rights, intellectual property rights, and contractual rights; and

(d) is your original creation.

6. Restrictions on Use

You must not use the Platform in any manner or for any purpose which is unlawful or in any manner which violates any of our rights which are prohibited by these Terms. You agree that you will not upload or transmit any communications or material of any type that infringe or violate any laws or the rights of any party.

We reserve the right to suspend or terminate your User Account (if any), your use of or access the Platform at any time and for any reason, without notice to you.

7. ONLINE PAYMENT FACILITIES

All online payment facilities and gateways through the Platform are subject to relevant third party terms and conditions.

8. Advertising, Third Party Content and Links to Third Party Websites

The Platform may contain hyperlinks and other pointers to internet webpages, social media platforms, forums, applications or other web portals operated by third parties (‘External Sites’). We do not control these External Sites and are not responsible for the contents of any linked website or any hyperlink contained in a linked website. The External Sites are provided solely for your convenience and do not indicate, expressly or impliedly, any endorsement by us of the website, content or the products or services provided at those External Sites. Your link to any such External Sites is entirely at your own risk. You should carefully review the privacy statements and other conditions of use of any linked website.

Some of the content provided on the Platform may relate to products, services or information supplied from third parties. We are not responsible for the accuracy of third party content or the suitability or quality of these products, services or information from these third parties. You should contact the relevant third party directly to enquire about the products, services or information provided. The third party products, services and information are not provided or endorsed by us and your legal relationship is with the third party supplier. We do not assume any responsibility or liability for the actions, products, and content of these and any other third parties.

We may receive fees and/or commissions from the third parties for displaying their information on the Platform. You acknowledge and consent to us receiving these fees.

9. No reliance on Information

All information contained on the Platform, including information relating to third parties, is for information purposes only. We attempt to be as accurate as possible. However, we do not warrant that content on the Platform is accurate, complete, reliable, current or error-free.

10. Other Businesses

We may provide links to the websites of affiliated companies and certain other businesses. We are not responsible for examining or evaluating, and we do not warrant the offerings of, any of these businesses or individuals or the content of their websites. We do not assume any responsibility or liability for the actions, products, and content of all these and any other third parties. You should carefully review their privacy statements and other conditions of use.

11. Indemnity

By using the Platform, you agree to indemnify Zarraffa’s and its related bodies corporate (as that term is used in the Corporations Act 2001 (Cth)) from and against all actions, claims, suits, demands, damages, liabilities, costs or expenses (whether in tort or in contract including and without limitation, negligence) arising out of or in any way connected to the use of the Platform by you.

12. Disclaimer

Some legislation such as the Australian Consumer Law as set out in the Competition and Consumer Act 2010 (Cth) (‘ACL’) and other similar consumer protection laws and regulations in other countries may confer you with rights and remedies relating to the provision of goods or services to you by us via the Platform which cannot be excluded, restricted or modified (your ‘Statutory Rights’). We exclude all conditions, warranties and/or guarantees implied by custom, law or statute save for your Statutory Rights.

Save for your Statutory Rights, in respect of the Platform:

(a) all material on the Platform is provided to you without warranties or guarantees of any kind, either express or implied;

(b) to the maximum extent permitted by law and the statutory consumer guarantees as provided in Chapter 3 Part 3.2 of the ACL, we do not give an express warranty of any kind in relation to any goods and/or services supplied via the Platform and no claim for a refund of goods and/or services provided via the Platform can be made unless those goods and/or services are faulty or incorrectly sent. Goods and/or services returned must be returned within 30 days and be accompanied by a valid receipt of purchase;

(c) we do not warrant that the functions contained in any material on the Platform or your access to the Platform will be uninterrupted or error free, that any defects will be corrected or that the Platform or the server which stores and transmits material to you are free of viruses or any other harmful components;

(d) we do not warrant or make any representation regarding your access to, or the results of your access to, the Platform including its correctness, accuracy, timeliness, completeness, reliability or otherwise; and

(e) you solely assume the entire cost of any necessary verification, maintenance, repair and/or correction of any relevant information contained on the Platform.

To the extent permitted by law, including but not limited to any act or omission on our part, we will not be liable for any loss, damage, costs or expense whether direct, indirect, incidental, special and/or consequential, including loss of profits, suffered by you or claims made against you which result from any use or access of, or any inability to use or access, the Platform.

You expressly acknowledge that we do not exert control over the internet, the application store or the hardware functionality and are not liable for damage suffered by you, either directly or indirectly, as a result of you accessing the Platform.

13. Privacy

Zarraffa’s is bound by the Australian Privacy Principles in the Privacy Act 1988 (Cth) and by using the Platform, you are taken to have given consent to Privacy Policy which contains information, amongst other things, about how your personal information (if any) is handled and how you may access personal information that is held by Zarraffa’s about you and seek correction of such information. Zarraffa’s may from time to time disclose your personal information to related entities and third party service providers in Australia.

Every time you use the Platform, information is collected by our providers or, otherwise, on our behalf (for example, and without limitation, such as Google Analytics). Types of information collected include:

the date and time of your visit to our Platform and online software;
Your IP address;
the address of the documents you access;
the type of browser and operating system you are using; and
usage data, including how you use the Website or App, such as the pages you visit, the links you click on, the time you spend on each page, and the actions you take; and
any address of a recurring site and any other website you are about to visit.

The information that will be collected provides us with details about how the Platform will be used including the frequency and duration of visits, and which web pages or links you have accessed on the Platform. We will not collect any personal information which may reveal racial or ethnic origin, political opinions, philosophical beliefs, trade union membership, sexual activity or sexual orientation.

The Platform (particularly the Website) uses cookies or similar technology. Cookies are pieces of information that websites send to the browser and are stored in the device hard-drive. Cookies may make using the Website easier by storing information about your preferences on the Website. This allows the site to be tailored to you on any of your return visits. Cookies will not identify you personally. If you would prefer not to receive cookies, you can alter your security settings on your web browser to disable cookies or to warn you when cookies are being used. However, by disabling the cookie function in your web browser you may impede your ability to use parts of the Website.

We may utilise certain third party advertising services to display advertising for our advertisers. These third party services may place a cookie on your device for the purposes of ad tracking and presentation. We do not share personally identifiable visitor information with third party advertising services.

Some features of the App may require you to consent to Zarraffa’s and our third party service providers accessing information about your current location. For example, the App may require information about your current location to help you find the nearest Zarraffa’s Coffee retail outlet.

For further information regarding how we deal with personal or private information, please review our Privacy Policy.

If you have any concerns or questions regarding your privacy on the Platform, please contact us by telephone on +617 5500 0800 or send any questions or queries via our email address: admin@zarraffas.com.

14. Miscellaneous

We rely upon your continued observance of these Terms. In the event that we suffer loss or damage or incur any costs associated with any breach of these Terms or any associated legal obligation, you agree to indemnify us for those losses, damages and costs.

These Terms are governed by and construed in accordance with the laws of the State of Queensland, Australia. You irrevocably and unconditionally submit to the exclusive jurisdiction of the Courts of the State of Queensland and Courts of Appeal from them for determining any dispute concerning these Terms.

We do not make any claims that the information contained on the Platform is appropriate or may be downloaded in all areas, countries or jurisdictions. Access to the information contained on the Platform may not be legal by certain persons or in certain countries. If you access the Platform you do so at your own risk and you are responsible for compliance with the laws of your jurisdiction.

If any provision of these Terms is found to be invalid or unenforceable by a Court of Law, such invalidity or unenforceability will not affect the remainder of the agreement which will continue in full force and effect.

We reserve all rights not expressly granted to us under these Terms. If we do not act in relation to a breach of these Terms by you, this does not waive our rights to act with respect to subsequent or similar breaches of these Terms by you.

15. Termination

These Terms are effective until terminated by us. We may terminate these Terms with you and your access to the Platform at any time without notice. In the event of termination, all restrictions imposed on you by these Terms and/or disclaimers and limitations of liability set out in these Terms will survive.

Privacy Policy

1. Introduction

We care about your privacy and have put measures in place to protect the information you have entrusted to us.

This Policy sets out.

(a) the types of information that Zarraffa’s Coffee may collect;

(b) how that information will be collected, used, handled, stored and disclosed (including internationally);

(d) how you can access your Personal Information and request for that information to be corrected; and

(e) how you can make a complaint.

We reserve the right to update this Policy from time to time. Although we will not provide notice of the changes, you can view the latest version of this Policy on our website. It is your responsibility, and we encourage you, to check the website from time to time in order to determine whether there have been any changes.

2. application

(a) This Policy applies to information that Zarraffa’s Coffee collects (or may collect) about you.

(b) This Policy does not apply to information that may be collected by a third party or how that third party may use, handle, store or disclose your information (including where links to third party websites are provided). Zarraffa’s Coffee does not have any control over the privacy practices of any third party. Any information you provide via the platforms of third parties (including via social media platforms) will be managed by the terms and condition of that platform provider.

(d) We are subject to the Australian Privacy Principles (APPs).

3. policy

3.1 How, what and why we collect your information

Zarraffa’s Coffee collects information about you (including, but not limited to, information set out in the table below):

(a) (direct interactions) For example information we receive from you directly when you create an account, join our loyalty program(s), download or use our mobile application, enter competitions or promotions, register or subscribe to our electronic newsletter, apply to become associated with us (including by seeking employment with us), submit an online form on our website, make enquiries or discuss opportunities of franchise or becoming a contractor or supplier, follow our social media accounts or when you communicate with us by email or through social media;

(b) (interactions you have with other sources) For example information we receive from our Franchisees, business partners, sub-contractors in technical and delivery services, advertising networks, analytics providers or search information providers; and

(c) (automated technologies or interactions) For example technical information, including the IP address used to connect your computer to the internet when you visit our website, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, type of device. This includes when you use mobile applications (if any) developed by Zarraffa’s Coffee or logon to wireless facilities provided in a Zarraffa’s Coffee store. We may use the following technologies to collect technical and third-party data:

(i) social media features and widgets (for example the “like” and “share” buttons), where such features may collect information such as the page you are visiting. If you are logged into your account with the third-party company, then the third-party may be able to link information about your visit to and use of our website or mobile application to your social media account with them;

(ii) “Cookies”, being data files that are placed on your device or computer and often include an anonymous unique identifier;

(iii) "Log files” track actions occurring on our website and mobile application and collect data including your IP address, browser type, internet service provider, referring/exit pages, and date/time stamps; and

(iv) “Web beacons”, “tags”, and “pixels”, being electronic files used to record information about how you browse our website or mobile application.

(d) (you give us directly as a result of being employed by us) For example:

(i) medical records and/or information pertaining to existing medical conditions we are required to hold in case of an emergency to assist you; or

(ii) and results of any tests we are required to undertake.

3.2 Sensitive Information

We will not request any sensitive information (‘Sensitive Information’) from you, as defined under section 6(1) of the Privacy Act 1988 (Cth), unless:

(a) you are adequately informed before giving consent;

(b) you give consent voluntarily;

(d) you have the capacity to understand and communicate their consent; or

(e) as required or authorised by or under an Australian Law or a court/tribunal order.

3.3 How do we use your personal information

Generally, the information (including Personal Information) we collect can be used for any of the following purposes (“Primary Purpose”):

(a) to perform a contract with you and provide you with our products and/or services;

(b) professional or employment related purposes;

(d) to manage our relationship with you;

(e) to provide you with support, including technical support;

(f) where we have legitimate interests to process the personal data and they are not overridden by your rights;

(g) provide marketing to you;

(h) to protect you;

(i) to provide technical support to you;

(j) in accordance with a legal obligation;

(k) for analytical and reporting purposes; or

(l) where we have your consent.

We will not share your Sensitive Information unless required by law or in an emergency situation. When you are no longer employed by us, we will delete and remove your Sensitive Information, except to any extent that we are required by law to retain.

We have expanded on these points below.