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At Zarraffa’s Coffee we value our customers and aim to reward their loyalty with the Zarraffa’s Z Card® program. Join today and start earning Zarraffa’s $Z® on all bulk coffee and menu drink purchases° which are redeemable for any menu beverage!


My Zarraffas Z Card® is lost/stolen. How do I get a new one?

Unfortunately you will have to purchase a new Zarraffas Z Card® from one of our stores. If you would like to have your details and accrued $Z transferred to your new Zarraffas Z Card® please follow the instructions below;
 

  1. Simply pay the $7.50 admin fee to receive your new Zarraffas Z Card® and receipt
  2. Complete an issue form application flyer (ask a staff member for one) making sure you tick the box ‘Lost/Stolen’
  3. Give this form back to the store with your receipt, or mail them both to our PO Box
  4. Please allow 30 days, from the time Head Office receive your form, for your details to be transferred

My Zarraffas Z Card® is damaged. How do I get a new one?

Oh no! Don’t worry, we will get you back up and running soon. Simply click here and follow the prompts

I have lost my Zarraffas Z Card® receipt with the PIN number on it?

We can help. Simply click here and follow the prompts

I have an enquiry about my Zarraffas Z Card® balance?

If you are wanting to check your balance, simply login to the Zarraffa’s Z Card® member section. You will need your email address and Zarraffa’s Z Card number. If you have an enquiry about your balance click here to contact us

I've moved. How do I update my details?

Simply login to the Zarraffa’s Z Card® member section. You will need your email address and Zarraffa’s Z Card number. From here you will have access to update your personal information. If you have any issues please click here to contact us

What does a Zarraffa's Z Card® membership entitle me to?

As a member, you will have access to numerous benefits, including the opportunity to accrue $Z to redeem back in store! Click here for a full list of your entitlements.

How do I become a Zarraffa's Z Card® member?

Exciting times ahead! Simply drop in to your local Zarraffa’s Coffee store to join. Click here for full information.